Business Development Customer Service
Resume:
Stephen E Collins
******************@*****.***
Objective
To play a direct role in the unlimited growth and success of a solid organization. While I have enjoyed working independently, I understand the necessity of teamwork in order to get the job done and I come well prepared to complete the described task for your company.
Ability Summary
• Well organized, highly productive and enjoys the challenge of problem resolution.
• Team builder who understands the need for adjustment to other's strengths and weaknesses.
• Ability to remain calm and calm others while handling a fast pace and busy work environment.
• Experienced in Relationship Building through public speaking and community involvement in order to form dynamic partnership.
Business Development Coordinator/Calendar Lead
October 2022 - December 2024 Cogent Analytics Greensboro, NC
Lead a team to engage business owners to set first point-of-contact for the Regional VP of Sales. Manage client relationships and schedule appropriate follow-up with the "C Suite". Exhibit a professional attitude in dealing with clients and team members. Work with a team of dedicated professionals to meet and exceed goals on a daily and weekly basis. Maintaining clear records in our CRM system to effectively drive performance within the team.
Account Manager
November 2021 - October 2022 Powerhouse Promotions Denver, CO
Partake in all in-person meetings and virtual conferences regarding our client’s expansion to retain fresh product knowledge and maintain compliance. Outreach and educate consumers on the benefits of our client’s products and services through live presentations to assist our marketing and sales team in achieving daily sales goals. Interview candidates and train sales agents on all aspects of sales and marketing of our client’s product-line.
Independent Agent
June 2021 - November 2021 Arias Agencies High Point, NC
Daily prospecting potential clients to provide life insurance needs. Providing customer service and responding to clients needs.
Business Analyst
09/2020 - 12/31/2020 Virtual Solution Operations Dallas, TX
Maintained an excellent daily average of 23 inbound calls analyzing claims and sharing feedback to New York’s nation-wide Pandemic Unemployment team. Utilizing VMWare I enjoyed trouble-shooting to identify glitches existing in NY’s IBM platform contributing to the Pandemic Unemployment Relief effort. Maintained and submitted 8-11 daily logs and reports regarding claimant application successes, mainframe hindrances, and overall progresses needed to reach goals.
Patient Account Representative
06/2018 - 03/2020 Advanced Home Care High Point, NC
Averaged approximately 35 Inbound calls and on other days placed approximately 40 outbound calls to obtain proper medical, insurance and demographic information to coordinate processing and to in able distribution of CPAP supplies to over 40K patients in a 6 state region. Eagerly participated on the Patient Experience Team to establish and insure excellent customer service on all staff member’s calls.
Admissions Coordinator
02/2018 - 05/2018 Sava Senior Care Greensboro, NC
Grew census 28% by networking in hospitals, community programs and organizations. Reviewed medical charts and other records to identify suitable patients for the nursing facility. Made necessary medical, pharmaceutical, durable equipment, contractual, and other arrangements for proper admission for life in the nursing home.
Social Services Assistant
8/2016 - 02/2018 Golden Living Center/Sava Senior Care Greensboro, NC
Performed Social and Psychosocial assessment. Lead Care Plan meetings with the patient, family and representatives of all departments. Assisted patients with needed services while they resided at the facility. Arranged for medical, dental and religious vendors to have onsite visits with patients.
Package Handler
06/2016 - 08/2016 Fed-Ex Ground Winston Salem, NC
Loaded and unloaded trailers. Ensured successful transfer and delivery of goods to intended destinations within a local dock and next destination by managing RFA tracking tools.
Director of Operations
10/2004 - 01/2016 Genesis Family Health Care, Inc. Jamestown, NC
Outlined logistics and developed staffing for 4 new branch offices. Oversaw and trained 22 office personnel of all HR functionality needed in a Home Care staffing environment. Gained approval from the potential client's medical/mental provider to offer home care services. With a 93% success rate in NC’s DMA courtroom, I represented and overturned benefit denials and negotiated reimbursement of medicaid funding for staffing needed. Increasing staff from 8 to 110 and a client base from 10 to over 240 through exceptional leadership and community involvement. Managed the integrity of client, employee and marketing databases
Education
Graduated Issuing Institution Location Course of Study
12/1996 University of Arkansas Pine Bluff, AR Computer Science
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