Social Media Customer Service

ANDRE REID

****************@*****.*** 404-***-**** Pittsburg, CA 94565

Summary Highly motivated professional with a proven track record of adaptability and strong work ethic. Recognized for exceptional interpersonal skills and the ability to thrive in unsupervised environments. Committed to tackling new challenges and rapidly acquiring new skills to drive team success.

Skills Content marketing

Multimedia content creation

Social media management

Electronic surveillance

Dispatch

Account Management

Financial Processing

Advanced Computer Skills

Hands-On Technical Experience

Customer Service Expertise

Experience Content Developer 10/2018 - Current

Camousoul Pittsburg, CA

Produced high-quality video content for YouTube, resulting in an increase in subscriber count. Managed social media accounts to grow audience engagement. Collaborated with influencers, and other content creators, to expand brand visibility. Edited videos using Adobe Premiere Pro and After Effects software. Worked closely with the marketing, advertising, and management teams to plan optimal campaign timing.

Professional Security Officer 10/2020 - 08/2024

Allied Universal Security Services San Francisco, CA Greeted staff, guests, vendors, and contractors upon arrival at the facility entrance. Reviewed guest identification and tickets to authorize entry onto the premises. Coordinated with law enforcement and emergency responders during incidents and emergencies.

Assisted with crowd management during events held at the facility. Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

Dock Team Lead 08/2018 - 09/2020

Amazon Jonesboro, GA

Ensured that safety protocols were followed at all times while operating machinery. Identified discrepancies between the physical count and the computer data. Used a digital database to keep records of units and stock moved. Transported goods to designated areas within the warehouse facility. Education and

Training

Bachelor of Science: Computer And Information Sciences 06/2012 Georgia Perimeter Atlanta, GA

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