Level 3 Live Events

Kurt Cocking

AV Specialist

CTS, CCT, CCNA, Crestron Core, Crestron DMC-D-4K, DMC-E-4K,

Crestron Network Design, Crestron Toolbox, Extron AV Assoc.,

Bi-Amp (Tesira Forte), Shure Intellimix,

Q-Sys Design & Video, Dante Level 3 (2.0) A+, MCP (XP, 7, Active Directory),

408-***-**** ***********@*****.*********:***********@*****.***

http://www.linkedin.com/pub/kurt-cocking/14/30b/474http://www.linkedin.com/pub/kurt-cocking/14/30b/474

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Audio Visual Specialist/Consultant

Fully vaccinated/boosted, tenacious, pro-active and goal-oriented technical professional with extensive experience in serving corporate needs in audio, video, and information technology administration. Deadline-centric attitude with keen ability to keep events and projects on schedule and within budget. Ability to build, install, upgrade, troubleshoot, configure, maintain, and repair computer hardware, software, audio-visual, and network environments. Extremely outgoing, providing memorable customer service.

Key Skills & Expertise

Professional Certifications

CTS, CCT, CCNA, Crestron Core, Crestron DMC-D-4K, DMC-E-4K,

Crestron Network Design, Crestron Toolbox, Extron AV Assoc.,

Bi-Amp (Tesira Forte), Shure Intellimix,

Q-Sys Design & Video, Dante Level 3 (2.0) A+, MCP (XP, 7, Active Directory)

Fork Lift & Scissor Lift Certified

Large Venue Projection

Christie, Barco, DPI, Including convergence and edge blending

Audio

Operation of audio mixing boards for live events and configuration of DSPs for conference room audio

Video

Webcasting, Windows Media Codec, live multi source switching (Barco and Analog Way), studio config camera operation, LED wall set-up. Prysm LPD video wall

Video Tele-conferencing

Zoom, Teams, WebEx, Polycom Studio 50 & 70, MGC & RMX, MCU bridge units, HDX 9000, VSX 7000 & RSS recording unit and Tandberg, C and MXP series, CiscoTelepresence Management software suite, Cisco DX-80,SX-10, SX-20, SX-80, MX-200, 300, 700, 800 Install/Configuration

Professional Experience

Freelancing live events January 2023-Present

Setting up Projection and operating video switchers

Running front of house sound, (corporate shows)

Studio config camera operation

Intuitive Surgical, Santa Clara, Zoom Support Engineer. June 2022-Oct 2022

On site support for 280 conference rooms

General support while campus changed to Zoom Rooms

Zoom Room provisioning and installation

Service of non-functional rooms

Audio Visual Design Group, San Jose,CA. Sr. Service Tech Jan 2020-Covid

On site troubleshooting, repair and configuration of complex AV systems from initial client contact to repair sign off. Including software upgrades, DSP configuration, RMA's and resultant recommissioning.

Sr. Service Technician for any type of conference room AV Technology.

Cisco, Biamp, Q-Sys, Crestron, Extron, RMA’s

Trouble shooting any conference room issues with necessary follow up to complete client satisfaction.

Aptask, (Bank of America, San Francisco, CA,) Project Management (Project) June 2019-Dec2019

Working remotely with AV integrators to resolve conference room issues for Bank of America for all conference rooms West of the Mississippi during conference room expansion and upgrades to end of project.

Telepresence network support utilizing Cisco Telepresence Management Suite

Day to day operational support Work Orders and Incident tickets through Remedy

Global name changes of Telepresence rooms on a weekly basis through Outlook

Delegate changes for Telepresence rooms in Outlook

Project management of problem service issues

Zoom Video Conferencing

Extensive Microsoft Teams

LinkedIn, Sunnyvale HQ, Sr. Support Engineer May 2018-June 2019

Onsite VTC and live event support at LinkedIn's Sunnyvale HQ campus. Room sweeps, repair, executive meeting and EBC support.

Day to day operational support of Cisco Video Conference rooms.

Work Orders and Incident tickets through Service Now

Telepresence Management Suite to config codecs for issues like changed IP addresses

Project management to install new chargers/codecs etc. in all conference rooms globally.

Configuration, repair and maintenance of VC room equipment.

Varian Medical Systems, Palo Alto, CA. Project Management (Project) Jan 2018-March2018

Project management of integrators during VTC room upgrades. Live all hands webcast operation support.

Project Manage AV Integration vendors for upgrades.

Tech support for Microsoft Teams

Day to Day support and training of all end users including C-level executives

Global all hands Telpresence broadcasts with Codian Bridge

Visa Inc, Foster City, VTC Support Engineer (Project) July 2017-Nov2017

Daily operations, room sweeps, repair including all integrator/vendor management and live webcast support during conference room expansion project.

Visa TV Webcasts of internal events

Service, installation and maintenance of all conference room and Videoconferencing equipment

Project Manage AV Integration vendors

Tech Support for Microsoft Teams

Day to Day support and training of all end users including C-level executives

Anderson Audio Video, Emeryville, CA. Sr. Service Tech, . Nov 2016-May2017

On site troubleshooting, repair and configuration of complex AV systems from initial client contact to repair sign off. Including.

Interacting with clients to accurately assess the issue

Through deduction and trial and error troubleshooting pinpointing the cause of the issue

Throu use of software, Crestron toolbox, Clearone Converge Console etc.

correcting any and all performance issues to client satisfaction.

Independent Contractor/Consultant S. F. Bay Area May 2016-Oct2016

Project Management and design of small install projects and technical direction of live events

Electrosonic Systems Inc Livermore. CA. Sr. Service Tech Aug 2015-May2016

On site troubleshooting, repair and configuration of complex AV systems from initial client contact to repair sign off..

Installation, configuration of Cisco SX-10 and SX-20 Telepresence Systems

Replacing system components such as microphones, digital media transmitters and receivers etc.

Client interaction for scheduling, assessing client needs and resolving any performance issues

Plus assisting Project Management on any day to day issues as they arise.

Life Chiropractic College West, Hayward, CA. Technology Manger (Project) Jan 2015-Aug 2015

Project Management of upgrading all aspects of classroom technology into the 21st Century.

Led Project Management and consultation for A/V in new 900 seat Assembly Hall.

Implemented Distance Learning and VTC collaboration for all classrooms.

A/V Live Event Project Management on “The Wave” a yearly 2 day event with 1400 attendees at Hyatt Regency, Burlingame.

Network Appliance for Advanced System Group, Video Conferencing Support 2013-2014

Support for5K employees and engineers, including C-level executives

Commissioning build outs of new systems in new construction

Retro fitting, maintenance and upgrades of older existing systems, including rack rebuilds.

Break fix of all system problems including firmware upgrades, component replacement and RMA’s

Webcasting of all hands meetings globally including remote camera operation and video switching.

Independent Contractor/Consultant S. F. Bay Area 2008-2013

AV Coordinator/IT-Network Technician

Assisted with debug, support and commissioning of new CrestronA/V Classroom Technology Systems at the U of Pacific Dugoni School of Dentistry.

Project management of conference rooms install and transfer to new HQ for Synaptics.

Configured all new endpoints within existing systems; managed all aspects of VTC integration in new HQ.

Executive level A/V & VTC support at AMD world headquarters and Motorola

Trained in installation of Prysm LPD video wall and basic maintenance.

Management of IATSE local 16, 134 stagehand crews for corporate live events.

Met with executive admins and go over AV needs for the future or upcoming meetings.

Management of trade show/live event support staff at both Moscone Convention Center, San Francisco, CA. and McEnery Convention Center San Jose, CA.

Stanford University, Bechtel Conference Center, 2007-2008

AV Conferencing Manager

Negotiated SLAs with all outside vendors.

Scheduled and coordinated AV support for high level meetings and conferences.

Installed and adjusted for use, new or upgraded AV equipment.

Provided video teleconferencing support on Polycom products.

Worked closely with event planners from start to end of event, finalize and submit billing.

Negotiated procurement deals, relieving all equipment rental expenses; streamlined staff usage lowering operational costs.

Integrated Media Systems, Service& Sales 2006-2007

Sales, service and training for use of video conference room AV systems.

Project Management of sold system installation.

Created and developed sales leads.

Priced out proposals (Labor, Materials), while maintaining or increasing margins.

Freelance, 1997-2006

AV support for live corporate events, installation of conference rooms

Director of A/V Services Hyatt Rickies Palo Alto, CA.

Maintained equipment and troubleshoot PCs video, audio equipment as well as assist in any other job related tasks.

Education

Asher College, San Jose, CA

AA IT Studies

CompTIA A+, Network +, MCP (XP, 7, Active Directory), CCNA,

Monterey Peninsula College, Monterey, CA

AA Degree Program in Liberal Arts

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