Administrative Assistant Student Success

Vernita Zeigler

***************@*****.*** 804-***-****

LinkedIn: www.linkedin.com/in/vernita-zeigler-92b652266

Professional Summary

Dedicated higher education professional with over 18 years of solid commitment to student success and institutional excellence at Guilford Technical Community College (GTCC). Recently earned a Bachelor of Science in Integrated Professional Studies, further solidifying a strong foundation in leadership, equity, and innovation. Known for perseverance, loyalty, and alignment with GTCC’s mission of fostering learning and community engagement. Passionate about empowering diverse student populations to achieve their potential while driving initiatives that enhance retention, engagement, and institutional growth. Seeking to continue serving GTCC as a Student Success Coach to expand the college’s impact and promote positive student experiences.

Education

Bachelor of Science in Integrated Professional Studies

University of North Carolina at Greensboro (UNCG) – Greensboro, NC

Graduated December 2024

Software Applications Certification

Guilford Technical Community College (GTCC) – Jamestown, NC

Completed July 2022

Associate of Science in Office Systems Technology

Guilford Technical Community College (GTCC) – Jamestown, NC

Graduated May 2004

Certification in QPR Suicide prevention Gatekeeper program

Guilford Technical Community College (GTCC) – Jamestown, NC

Completed July 2023

Professional Experience

Administrative Assistant – Academic Advising & Student Success Center

Guilford Technical Community College (GTCC) – Jamestown, NC

July 2009 – Present

Act as a trusted resource and first point of contact for students, faculty, and staff, embodying GTCC’s mission to provide a welcoming and inclusive environment for all.

Support diverse student populations, including first-generation college students, underrepresented groups, and adult learners, to navigate academic challenges and achieve their goals.

Utilize EAB Navigate, Colleague/Datatel, and other platforms to guide students through registration, academic planning, and degree progression with precision and care.

Organize and execute transfer fairs, open houses, and workshops to increase student engagement and retention while fostering partnerships with local and regional institutions.

Develop and deliver training for part-time staff and work-study students, ensuring a culture of professionalism and continuous learning.

Demonstrate unwavering commitment to GTCC’s core values by resolving student concerns with empathy, advocating for their needs, and celebrating their successes.

Successfully managed payroll, budget tracking, and purchasing, ensuring compliance with institutional policies, and maintaining operational efficiency.

Exceeded retention by tailoring support services to meet the unique needs of GTCC’s diverse student body.

Administrative Assistant – Career Services

Guilford Technical Community College (GTCC) – Jamestown, NC

February 2004 – June 2009

Delivered career exploration counseling, equipping students with essential skills such as resume writing, interview preparation, and job search strategies.

Facilitated annual job fairs and networking events, strengthening relationships with area employers and increasing job placement opportunities for students.

Supported the Career Services Advisory Board by managing meeting logistics, recording minutes, and coordinating follow-up actions.

Maintained an extensive employer database and collaborated on outreach initiatives to connect students with meaningful employment opportunities.

Provided exceptional customer service to students, alumni, and community members, consistently receiving positive feedback for professionalism and dedication.

Skills & Certifications

Core Competencies

Student Success & Retention: Academic advising, career counseling, student engagement, and event coordination.

Leadership & Collaboration: Team mentoring, project management, and cross-departmental communication.

Technical Proficiency: EAB Navigate, Colleague/Datatel, Perceptive Content, Banner Web, Element451, and Microsoft Office Suite (Excel, Access, PowerPoint).

Communication: Business writing, public speaking, and workshop facilitation.

Certifications

Notary Public

Software Applications Certification

Certified QPR Suicide prevention

Achievements

Served GTCC with steadfast dedication for over 18 years, consistently recognized for excellence in service and contributions to student success.

Developed and implemented streamlined processes for payroll and event planning, improving efficiency and user satisfaction.

Played a key role in bridging communication between departments, students, and community, ensuring a seamless and supportive experience.

Supported equity and inclusion by providing support to diverse and underserved student populations.

References

Available upon request.

Contact this candidate