Customer Service Quality Control

NR

NASHAY ROGERS

***********@*****.*** 980-***-**** Charlotte, NC 28216

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Calm and Professional Under Pressure

Customer Service

Inbound and Outbound Calling

Equipment Maintenance

Staff Training

PPE Compliance

Quality Improvement

Team Supervision

Shipping and Receiving

Loading Dock Operations

Materials Handling and Transport

Quality Control

Care Monitoring

Empathy and Compassionate Care

Meal Preparation

Basic Nursing Care

Red Lobster Charlotte, NC

Server

01/2022 - 03/2023

Operated POS terminals to input orders, split bills and calculate totals. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Explained menu items, describing ingredients and cooking methods upon request.

Iqor Charlotte, NC

Call Center Representative

01/2021 - 02/2022

Updated customer accounts, addresses and contact information within call management databases.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships. Amazon Charlotte, NC

Warehouse Worker

01/2020 - 02/2021

Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.

Counted number of boxes or units in loading docks to confirm proper Summary

Skills

Experience

completion of work orders.

Updated inventory and production information using warehouse management systems and scanner guns.

Prepared and completed warehouse orders for delivery or pickup according to schedule.

Used pallet jacks to move items to and from warehouse locations. Received deliveries, scanned packages and updated orders in internal database.

Amazon Concord, NC

Team Lead

01/2020 - 12/2020

Maintained daily inventory to facilitate successful material distribution. Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. Assigned projects and distributed tasks to team members as per area of expertise.

Documented production levels and materials used to keep management informed.

Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Delegated daily tasks to team members to optimize group productivity. Northlake House Charlotte, NC

Personal Care Aide

02/2019 - 12/2020

Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.

Recorded patient temperature, pulse and blood pressure to monitor health and well-being.

Assisted with meal planning to meet nutritional plans. Helped clients with daily personal needs from exercise to bathing and personal grooming/hygiene.

Made beds, swept floors and sanitized surfaces to support activities of daily living.

Mallard Creek High School Charlotte, NC

High School Diploma

06/2017

Education and Training

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