Software Development E-Commerce

Mahak Kohli

**** ***** ***** *****, *******, TX-*5454 +1-214-***-**** *****.*******@*****.***

Profile

Sr. QA Professional WITH 15 YEARS OF EXPERIENCE

●Result-oriented QA Expert with 15 years of experience specialized in SAP ERP (02C process), CRM (Promotions), SAP Hybris(e-commerce), SAP POS systems,

NEC/NCR Retail Systems with Hardware and Payments expertise, Mobile apps, and iPad testing.

●Specializing in a variety of testing techniques and processes, particularly Manual Testing, complemented by automation skills.

Also skilled in coordinating cross-functional teams, backend testing, and managing the entire software development and testing lifecycle.

●Well-versed in Agile methodologies, offshore team management, and knowledgeable in AWS technologies and Cloud-based applications and databases

●Experienced in test planning, execution, defect management, various testing methodologies, and comprehensive documentation, including Learning management with reporting capabilities.

●Proficient with tools such as SAP eCATT, QTP, JIRA, QC, TFS, Oracle DB, SQL, SQLite, MongoDB, SAP HANA, and Postman

Experience

SR. QA ANALYST 7-11 & NEC 2016 – PRESENT

●Speedway CFL (Commercial Fuel Lanes) (June 2024- Present)

-QA for the Speedway CFL project, which is for fuel only lanes for heavy truck lanes which involves removal of RPOS system and replacement with 7POS (7 Point of Sale application) with intermediate system Trendar being there and supporting all existing functionalities.

-Involved in discussion with CFL team folks, understanding the intermediate trendar application used to perform fuel transactions with COMDATA super fleet cards and all other payment cards supported.

-Involved in Test planning, Test coordination, Test execution activities at Sprint level and supporting End to End with respective Cash and host systems.

-Contributed to understanding and delivering the project 1st pilot within 3 months.

-Involved in payment testing with different cards on Trendar and 7 POS systems.

-Successfully deployed the 1st Pilot on Sep 18th, 2024, further CFL phase2 and releases planned.

-Received commendation from upper management for my role in this project following its completion.

●7POS, PIM and 7 POS Config Back Office Management. (Dec 2021 - Present)

-QA Lead/Test Coordinator for the 7POS project, involving the transition from a Windows-based ISP application to a Cloud-based JAVA POS application.

-Contributed to the redevelopment and redesign of the 7-11 Retail front-end POS Application, migrating from C/C++ to Java/NodeJS and JVM Platform.

-Successfully deployed the 1st Pilot on Oct 4th, 2022, with integration and enhancements due to the merger with Speedway stores.

-QA Lead for the PIM project, facilitating the transition from NRI Host to CTS Host, ensuring accurate validation and testing of operational and financial data for 71,100+ stores.

-7POS config is the Backoffice customizing web-based portal application for all customizing and settings for 7POS application.

-Performed cross-browser and cross-platform testing to ensure compatibility of 7POS config management features across different devices and operating systems.

-Once changes are done in the config application, they are notified to POS via the notification and sync service components hosted at 7 POS application side. It thus involves checking respective ports and Api’s received data and further sending it to POS.

●7-11 ARIS (Similar to SAP Hybris) (Aug 2018 – Dec 2023)

-Performed thorough functional testing of 7-11 ARIS modules, including Commerce, Marketing, and Customer Service, to validate business processes and application workflows.

-Identified, documented, and tracked defects using JIRA, collaborating with development teams to resolve issues and ensure timely fixes.

-Created B2B shops with content, products, look and feel/designing and graphics.

-Verified promotions coming from Hosts and its applicability.

-Worked on Product Content Mgmt. Which Manages and organizes product information, ensuring consistent and accurate product data across all sales channels.

-Handled order processing, inventory management, and customer fulfillment to streamline the end-to-end order lifecycle.

-Developed project plans, status reports, and technical specifications for operational support.

●Accounting System Improvements Phase II and 7Rewards (Oct 2016 - May 2018)

-QA Lead for ASI, overseeing QA management and testing for the replacement of the old mainframe intermediate accounting system with the new Oracle MOM system.

-Led the testing efforts for 7Rewards, an enhanced Loyalty Program, focusing on new user registration and implementing unique features like ALT ID and points/punches tracking.

QA LEAD NEIMAN MARCUS MAY 2016 – OCT 2016

●QA Lead at Neiman Marcus's NM POS project (May 2016 - October 2016).

●Worked on various projects and releases, with some following AGILE methodologies.

●Specialized in mobile POS and M-tender devices.

●QA tested their iPad and Mobile apps for respective projects.

●Conducted comprehensive tests, including Usability, Compatibility, Reliability, Scalability, Data Integrity, and Security on these devices.

●Focused on secure payment systems, involving VeriFone PED and e355 mobile devices.

●Addressed production defects by meticulously analyzing logs, replicating issues, and providing in-depth analysis to development teams.

QA LEAD 4 CONSULTING AND CFACT CS JAN 2016 – MAY 2016

●ReSam Portal: JAN 2016 – MAY 2016

- Web-based application with single sign-on, providing real-time employee information, undergoing migration from UNIX to MS SharePoint 8.0.

- Application Migration Test Strategy: Designed a comprehensive test strategy, covering scope, in-scope features, testing types, test plan details, timelines, and activities for the Resource application migration.

- Effective Team Communication: Successfully communicated and rolled out the test strategy to team members and testers, ensuring alignment with testing objectives.

- Diverse Testing Responsibilities: Conducted black box, Regression, and End-to-End testing for various modules, efficiently managing defect reporting and tracking through JIRA.

- SharePoint System Management and Data Analysis: Engaged in data creation, updating, and correctness within SharePoint, utilizing data analysis techniques to identify missing fields. Designed and maintained test plan documents, scenarios, cases, data, and workflows based on specifications.

QA SPECIALIST SAP LABS 2008 – 2015

●Fashion Management Solution (Nov 2014 - Nov 2015)

-Contributed as part of a 10-member team testing a wholesale and retail solution for major fashion clients (Tommy Hilfiger, Adidas, Luxottica, and Armani).

-Verified modules, including SAP sales and distribution, procurement, manufacturing, and logistics.

-Designed automated processes for various application modules using specification documents and tools like workforce builder and SAP eCATT.

●Hybris (Mar 2012 - Oct 2014)

-Played a key role in a 10-member team testing an e-commerce application using micro services technology.

- Developed and executed test plans, test cases, and test scripts for SAP Hybris implementations, ensuring comprehensive test coverage of all functional and technical aspects.

-Performed cross-browser and cross-platform testing to ensure compatibility of SAP Hybris features across different devices and operating systems.

-Validated functionalities of B2B/B2C web shops, ERP systems, and service cockpit.

-Customized web shops using web channel builder and managed data replication from ERP to the front-end using Hybris master data management.

-Validated integration points between SAP Hybris and other backend systems (SAP ERP, CRM) ensuring data consistency and smooth functionality across platforms.

-Tested customizations and extensions in SAP Hybris, including promotions, pricing, and product management, ensuring that new functionality met business requirements.

-Created detailed QA documentation, including test reports, defect logs, and testing metrics, to provide insights and improve overall quality processes.

●SAP Promotion Management for Retail (Aug 2011 - Feb 2012)

-Significantly contributed to creating, replicating, and validating offers, events, and templates in a portal-based application.

-Automated application processes using the QTP Framework.

-Collaborated effectively with stakeholders and the team to ensure accurate replication of data in ERP systems.

●POS & EPOS (Aug 2008 - Jul 2011)

-Integral part of a 35-member team focused on Point-of-Sale systems.

-Customized configurations for the head office server and tested functionalities like cash register, gift cards, and credit/debit card transactions.

-Ensured seamless functioning of various devices such as cash drawers, wireless scanners, and POS keyboards.

-Interacted with developers to address bugs and ensure problem resolution.

-Actively participated in project status meetings, engaging with stakeholders and clients in the USA.

-Recognized with the prestigious Wall of Fame Award for exceptional expertise as a Tester and coordinator in 'Point of Sale Retail Applications'.

Education

BACHELOR OF ENGINEERING (COMPUTER SCIENCE)

2004-2008, RGPV, Bhopal (M.P.) India

Bachelor of Engineering in Computer Science: My educational background provides a strong foundation for my role as a Software QA professional, enabling me to rigorously test and ensure the quality and reliability of software products.

Technical Skills

●Operating Systems: Proficient in UNIX and Windows 10/7/XP environments.

●Programming Languages: Skilled in Java, C/C++, UNIX, and LINUX programming.

●Databases: Experienced with SQL Server, Oracle, MySQL, SAP HANA, and MongoDB databases.

●Systems/Applications: SAP ERP, SAP SCM, SAP/NCR POS, e-commerce, SAP Hybris, Web/Portal systems AND cloud computing (AWS).

●Tools and Utilities: Proficient in using Eclipse, HP QTP, HP QC, SAP eCATT, Postman, Performance tool JMeter (to some extent).

●Test Management Tools: Skilled in utilizing JIRA, Global Test Production System (GTP), Business Continuity Planning (BCP), Quality Centre (QC), and TFS for effective test management.

●Reporting: Capable of generating DSR (Daily Status Reports), WSR (Weekly Status Reports), Defect reports, and project reports.

●Microsoft Office Tools: Proficient in MS-Project, MS Word, Excel, PowerPoint, MS Access, and MS SharePoint 8.0.

●Test Documentation: Adept at creating comprehensive test documentation, including requirements, test plans, test strategies, effort estimations, test designs, test reports, traceability matrices, release notes, and test completion reports.

Skills

●SAP application Consultant & QA

●SAP FMS, Hybris, Promotions, 02C processes

●QA Process Expertise

●Multi-functional team and test coordination

●Backend testing proficiency

●Test planning and execution.

●Managing test automation team.

Contact this candidate