Customer Service Data Entry
Resume:
ANDREA CARTER
SKILLS
Data entry expertise
Document Management
Report Generation
Workflow Coordination
Basic accounting
Data Management
File Management
CERTIFICATIONS
Credit Counseling, National Association
of Certified Credit, 05/2005, 05/2007
ADDITIONAL INFORMATION
I am team player who is looking for a
career with a growing company.
Showing leadership skills and
acknowledge all job requirements with
the highest importance.
REFERENCES
Joyce Walton, Flight Attendant, 3696
Tamarack Circle, Prairie Grove, IL,
30012, 847-***-****, Personal & work
for 20 years
•
Michelle Gray, Engineer, 440 N
Wabash, Chicago, IL, 60611, 847-922-
9110, Personal & work reference 20
years
•
Professional Back Office Executive with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented leader proficient in time-management and improving efficiency. WORK HISTORY
July 2011 - Current
Office Administer AIM Business Solutions, Inc.
October 2008 - June 2011
Office Manager Glass doctor of Orlando
October 2004 - August 2008
Client Service Manager CBDC
• Played a key role in my company's organization
• Handled AR, AP, Customer Service, and all standard clerical duties Created daily schedule for Executive Sales Reps to ensure timely and efficient work day.
•
• Promoted from AP to Office Manager
Processed all accounts payable & receivables in system, reconciled bank statements
•
Managed all CSR's and Glaziers schedule to ensure increase in sales and work in the field
•
Created policies and procedures to ensure performance in the workplace was efficient.
•
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
•
Updated reports, managed accounts, and generated reports for company database.
•
• Promoted to Client Service Manager
Enhanced client satisfaction by addressing concerns and providing timely solutions.
•
Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
•
Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
•
Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
•
EDUCATION
High School Diploma
William Fremd High School, Palatine, IL
2 Years at Community College
William Rainey Harper College, Palatine, IL
CONTACT
ORLANDO, US 32804
*************@*****.***
Contact this candidate