Quality Assurance Contract Management

SUMMARY

I am a dedicated and conscientious worker with a strong background in delivering high quality customer services and contract management. I hold a Bachelor's degree from the University of Central Florida, where I graduated on the President's Top Academic List in December of 2024. My work experience includes roles at Travel + Leisure Co., Walt Disney World Resort, and Publix Super Markets, Inc. At Travel and Leisure I was responsible for sales contract quality assurance, ensuring completeness, eliminating conflicts, and escalating issues. My office technical skills include proficiency in Microsoft Office suite, Zoom/MS Teams, and Oracle Financial Lending and Leasing. I am now ready to leverage my education and work experience to start my career.

EDUCATION

University of Central Florida, Bachelor of Arts in History August 2021-December 2024

GPA: 3.8

Awards/Honors: College of History and Social Sciences - Presidents Top Academic List

WORK EXPERIENCE

TRAVEL + LEISURE Co. 5/2021 – 8/2022

Consumer Finance – Contract Management

Checked to ensure that all requirements had been met for entry and continued use of the resale program through sales contract quality assurance.

Reviewed contracts to ensure completeness, eliminated conflicts and deescalated issues for the world’s leading membership and leisure travel company.

Digitally updated the history of resale contracts, data entry, and OCR scanning.

Crafted and composed messages to customers of the time share resale program to address issues and collect data for information purposes to support global timeshare ownership.

WALT DISNEY WORLD RESORT 4/2018 – 4/2020.

Food and Beverage & Merchandise Host

Assisted with the amenities and operations of Walt Disney Parks and Resorts including complicated equipment, fiscal management, and provided entertainment to guests.

Greeted Guests upon arrival, seating Guests in dining room, banquet, convention and group functions areas.

Created and managed reservations within a computer system, maintaining a seating chart and resolving Guest situations.

Worked as a Convention Guide and spoke publicly in front of groups.

PUBLIX SUPER MARKETS, Inc. 7/2015 – 2/2018

Front Service Associate

Provided great customer service, greeted customers and responded to questions, bagged groceries, and unloaded groceries.

Supported the operations of the largest employee-owned grocery chain in the United States and one of the ten largest-volume supermarket chains in the country with annual retail sales of $39.4 billion.

Helped customers locate products throughout the store and restocked bags, retrieved shopping carts from the parking lot, and maintained the cleanliness of the store.

SKILLS

Software: Microsoft Office Suite, Zoom/MS Teams, Oracle Financial Lending and Leasing

Technical: Research, Quality Assurance, and Sales Contract Management

Soft Skills: Conflict Resolution, Customer Relations, Problem-Solving, Oral and Written Communication, Organization, Planning, Teamwork, Adaptability, and Collaboration

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