Technical Support Specialist

NEHEMIA S BRITO

Laguna Niguel, California ***** US

Mobile: 949-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Highly skilled IT professional with over 15 years of experience in technical support, data conversion management, and system operations. Proficient in troubleshooting and resolving complex hardware and software issues, with a strong background in cybersecurity, networking, and team collaboration. Bilingual in English and Spanish, with a proven track record of enhancing operational efficiency and delivering exceptional technical support to diverse clients. Open to entry or mid-level IT positions. QUALIFICATIONS

• Bilingual: Fluent in English and Spanish.

• Technical Proficiency: Skilled in Cisco, Microsoft Office, Microsoft Server, and cybersecurity policies and procedures.

• Analytical: Strong ability to review probabilities and implement data-driven processes to achieve optimal outcomes.

• Team-Oriented: Proven track record of effective teamwork and collaboration. WORK EXPERIENCE

Self-Employed

Laguna Niguel, CA

Technical Support Specialist

09/2007 – Present

• Provided comprehensive technical support for Microsoft and Apple PCs to family, friends, and small businesses.

• Diagnosed and resolved hardware and software issues, ensuring minimal downtime for clients.

• Configured network settings, including Wi-Fi, Cat cables, and TCP/IP, to optimize connectivity. Toshiba American System

Irvine, CA

Laptop Computer Assembler

07/1996 – 09/1998

• Applied rigorous quality control measures on software and hardware to ensure laptops met industry standards before release.

• Developed and displayed workstation instructions and guidance, enhancing efficiency in laptop assembly.

• Collaborated with a team to troubleshoot and resolve assembly issues, improving overall production workflow.

Construction Protective Service

Long Beach, CA

On-Site Guards with Electronic Surveillance

10/1995 – 07/1996

• Built, installed, and tested Low voltage hardware, and electronic surveillance systems.

• Configured Wi-Fi capabilities, Tablet and Desktop, cable network and internet connectivity, TCP/IP to the costumers.

• Provided first and second level troubleshooting techniques to ensure all sensor device work meets quality standards to protect construction area during the night times. Tailor Computer

Laguna Niguel, CA

Computer Consultant Assistant

04/1995 – 07/2002

• Diagnosed and troubleshot hardware/software problems, isolating issues for prompt resolution.

• Configured and optimized network connectivity, including internet and TCP/IP settings, for clients.

• Configured network printers within a local domain, performed virus removal, and conducted clean installations of Microsoft Office Suite and operating systems. American Express Bank

Caracas, Venezuela

Data Conversion Manager

03/1993 – 01/1995

• Managed data conversion projects, ensuring seamless transitions and minimal disruptions to business operations.

• Provided telephone support to clients and coordinated on-site POS installations.

• Communicated technical issues to main offices, facilitating quick resolution of client concerns. C.A. Sub-Way Transportation System Line-1, Line-2

Caracas, Venezuela

Station Operator

01/1986 – 12/1988

• Conducted inspections and maintenance of station equipment, ensuring operational efficiency.

• Managed contingency devices and coordinated responses to service disruptions.

• Provided customer support, enhancing passenger experience and safety. EDUCATION

• B.S. in Management Informatics

Universidad Simon Rodriguez, Caracas, Venezuela

• California Cybersecurity Program

CCAP Cybersecurity Program, Coastline Community College, Garden Grove, CA

• Network Security

Orange Coast College, Costa Mesa, CA

• Information Technology

University College Stanbridge, Irvine, CA

• Certifications:

o Ethical Hacking/Network Defense

o Fundamentals of Information Security

o Cisco Certified Network Administrator (CCNA)

o Microsoft MCP, CompTIA A+ Certified, Administering Windows XP Professional o Computer Repair

KEY ACCOMPLISHMENTS

• Successfully implemented data conversion processes that increased efficiency by 15% at American Express Bank.

• Enhanced laptop assembly line efficiency by 10% through the development of improved workstation instructions at Toshiba American System.

• Provided ongoing IT support and network configuration for small businesses, resulting in a 20% reduction in technical downtime.

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