Customer Service Entry-Level It

CLAIRE BRESSIE

** **** ***** ****, **** *, Dover, NH 03820 207-***-**** ******.*******@*****.***

Aspiring IT professional, organized and detail-oriented with experience in customer service and technology operation. Looking for entry-level IT positions where I can both provide excellent service as well as learn more skills that will allow me to excel in the IT profession.

Craftsbury Academy Craftsbury, VT

Graduated 2020

•GPA: 3.5

•Relevant coursework: Computer Science, Digital Art

•Extracurricular activities: Coding Camp at Champlain College

Patient Service Rep Dartmouth Hitchcock Remote

September 2023 - Present

•Handling phone call requests for patients.

•Knowing and abding by HIPAA.

•Refilling Medications.

•Able to summarize and type quickly.

•Ability to self-motivate and stay on task with little oversight.

•Experience with medical lingo and interacting directly with provider's offices.

Barista/Shift Supervisor Starbucks Multiple Locations

August 2021 - July 2023

•Leading a team of people to push the limit for peak hours.

•Customer Service, interacting with the general public with a cool head.

•Ability to solve problems amicably with difficult customers.

•Memorizing recipes and being able to keep up with changes in company standard.

•Pulling stock and able to calculate pars for what needs to be on hand.

•Putting together orders for ingredients.

•Handling daily deposits and tips. Handling change orders.

•Ability to work well under pressure.

Night Stocker The Genny Craftsbury, VT

October 2019 – May 2020

•Counting inventory and organizing stock.

•Packaging and labeling fresh produce.

•Closing and Cleaning.

•Microsoft Office

•Adobe Photoshop

•Microsoft Windows XP and later

•EPIC

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