Customer Service Tech Support

Kerrie DeLong

Customer Specialist

***- ***-**** **********@*****.*** Jasper, AL 35504

PROFESSIONAL SUMMARY

Seasoned professional with over two decades of experience, including a pivotal role at Infinity Insurance, where I enhanced mainframe security and efficiency. Expert in SQL, tech support, and customer service, I excel in driving operational excellence and customer satisfaction. My proactive approach and programming skills have consistently improved system functionalities and user experiences. SKILLS

SQL Spreadsheets Programming Tech Support Customer Service Microsoft Applications EXPERIENCE

CASHIER, Jasper, AL

Curry Texaco, January 2010-Present

• Help customers

• Responsible for the taking care of the customers

• Handled and was responsible for money

• Ordered inventory

• Did banking transactions

TECH SUPPORT III, Birmingham

Infinity Insurance, September 1998-October 2012

• Responsible for maintaining the operation of the computer system (mainframe)

• Installed software on the mainframe

• Tested software products

• Responsible for the security for the mainframe

EDUCATION

COMPLETED COURSEWORK TOWARDS ASSOCIATE DEGREE, AL

Bevill State College

COMPLETED COURSEWORK TOWARDS DIPLOMA, AL

Curry High School

CERTIFICATIONS

• Google Data Analytics Certificate (pending)

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