Project Manager Management

Bryan Jacobs, PMP

Project Management Professional

************.**@*****.***

240-***-**** • Pittsboro, NC, 27312

Summary

Tech-savvy professional with comprehensive experience planning, executing, and delivering complex IT and telecommunications projects aligned with organizational objectives and client satisfaction. Repeated success building, coaching, and empowering cross-functional teams to streamline project workflows, mitigate risks, and deliver high-impact solutions. Adept at identifying and resolving complex issues and conflicts promptly to maintain project momentum. Skilled in managing project budgets, allocating resources effectively, and optimizing cost-efficiency, Capable of prioritizing and completing multitask assignments within strict deadlines. Elite communicator distinctively committed to establishing strong working relationships with stakeholders and clients for project success.

Areas of Expertise

Strategic Planning & Execution

Project Lifecycle Management

Satellite & Telephony Platforms

Cloud-Based Solutions

Scope & Budget Control

Quality Assurance & Compliance

Project Documentation

Resource Allocation

Continuous Improvement

Stakeholder Engagement

Team Building & Leadership

Issues & Problem Resolution

Professional Experience

NICE CXONE (FORMERLY INCONTACT AND VPI), Sandy, UT & Columbus, OH 2012 to 2023

Senior Project Manager

Lead and manage cross-functional teams to ensure successful project delivery with complete client satisfaction. Spearhead a collaborative initiative to drive a uniform framework for project documentation within the team. Maintain clear and consistent communication with all stakeholders, including clients, team members, and leadership.

Played a pivotal role within the PMO Team, contributing significantly to the generation of $17M in monthly recurring revenue in fiscal 2021 and a notable increase to $20.2M in 2022, encompassing SMB, Key, and Premier accounts.

Attained promotion to the Senior Project Manager position in Oct 2019 for exceptional overall performance.

HEWLETT-PACKARD ENTERPRISE SERVICES, Baltimore, MD 2004 to 2012

Telecommunications Analyst & Technology Consultant III

Collaborated with the US Government Solutions branch as a government contractor, responsible for overseeing asset management for SSA IVT site relocations and new installations, managing end-to-end satellite and LAN installations in line with security policies and standards. Conducted in-depth analysis of clients' telecommunications infrastructure to identify potential opportunities for improvement.

Distinguished as SSA's designated point of contact for IVT Relocation Report Compilation, surpassing competing vendors by consistently meeting client requirements with exceptional speed and efficiency.

Controlled all assets pertaining to SSA IVT Site Relocations and New Installations. end to end process of the satellite and LAN installations

HUGHES NETWORK SYSTEMS, Germantown, MD 1996 to 2004

Senior Technician

5-year project to replace the AT&T phone system in Alaska. Built, configured, and maintained a mirror NOC to provide onsite installation engineers a plug and play solution.

Selected by Hughes Satellite executive team to build, manage and coordinate a new Customer Factory Acceptance Test Laboratory. The lab was implemented to allow domestic and foreign clients to view product pilots and witness various integrated network functionality in real life and real time scenarios prior to contract commitment. When the lab was not being utilized by potential clients it was used for beta testing with R&D teams.

UNITED STATES ARMY, Fort Detrick, MD 1989 to 1996

Unites States Army Space Command. Company A 1st Battalion

All duties performed in Top Secret SCIFs.

Education

Accelerated Business Degree Program Mount St. Mary’s University, Frederick, MD

Professional Development & Training

Program Management Professional education – Exequity, Inc., Herndon, VA

Comprehensive Course Study in ITIL Service Support Functions

Scientific Atlanta PowerVu Compression Systems - Scientific Atlanta, Atlanta, GA

Cisco CCNA, Orange Technologies, Rockville, MD

DSCS Operation, Telemetry and Control, Martin Marietta, Frederick, MD

Principals of Satellite Communication, DSCS Network Control, DoD Earth Station Maintenance, Electronics, Ft. Gordon, GA

Certifications

PMP #1363286, 2010

HSPD-12 Suitability for use at Social Security Administration Headquarters, 2005

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