Customer Service Office Assistant
Resume:
Deborah Frederick
********@*****.***
Newnan, GA 30263
Authorized to work in the US for any employer
Summary
Driven medical office assistant with 4 years of experience in patient care, administrative support, and customer service. Proficient in EMR systems, medical billing, and front desk operations. Possess a strong background in medical assisting, with a focus on patient communication and medication administration.
Work experience
Guest Service Associate
Target - Newnan, GA
October 2024 to Present
Cashier, guest services, help with returns and putting back general merchandise.
Opening and closing operations, helping guests with any issues.
Facing and stocking.
Chiropractic Assistant
Healthy Life chiropractic - Newnan, GA
May 2024 to July 2024
Learning decompression, spinulator, and muscle stimulation for the patients,
working the adjusting tables, making appointments, and verifying information such as insurance and appointments, cleaning tables and waiting area.
Also work with supplemental and nutritional elements.
AUTHORIZER 5/2/2019 to 8/1/2022
American Home Shield Call Center - LaGrange, GA
May 2019 to August 2022
Provided resources and expertise for conversion, validation and training
required for company-wide software updates.
Exceeded goals through effective task prioritization and great work ethic.
Resolved conflicts and negotiated mutually beneficial agreements between
parties.
Promoted customer service by requiring associates to promptly greet and
assist customers.
Delivered high level of customer service through prompt issue resolution
and dynamic attention to detail.
Assisted in technical support process refinement to improve customer
service and support.
Medical Assistant
Tanner Health System - Carrollton, GA
July 2012 to April 2016
Made sure that all rooms were cleaned,
worked on EMR taking vitals, going over all medications,
listening to the patients chief complaints for the visit, roomed the patients,
listening to the doctor as to what he needed for each individual patient,
administered any medication or injections, or tests as needed.
Ordered supplies, and called in any medications as needed for patients.
Medical Assistant
Education
Associate in Medical Assistant
West Georgia Technical College - LaGrange, GA
June 2008 to September 2010
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