customer service, reliable, dependable, willing to work

Home Phone: 317-***-****

Cell Phone: 317-***-****

Email Address:Willena_cooney@comcast.netC10836 E. Southport Road

Indianapolis, Indiana 46259

Willena Cooney

Objective

Looking for new Opportunities

Experience

1967 to Dec.16th 2022 (Retired)

JPMorgan Chase Indianapolis, Indiana

System 4X conversion project

Regional Floor Plan Operation- 1997-2013

Responsible for a staff of fifteen members in my current role as Manager.

Support Dealer Floor Plan servicing for the Midwest Region and Northeast Region.

Consolidated Illinois, Wisconsin, Michigan, New York/Syracuse, Bank of New York floor plan dealers to the Indianapolis site for support and processing.

From 1991 to 1997, responsible for a staff of forty-two employees including four

Direct Supervisors.

Focused on high standards of customer service, corporate guidelines, internal audit

Forecasted and budgeted for the department cost center.

Provided procedures and tools necessary in the training of new employees.

Organized and successfully consolidated seven Indiana affiliate banks into

The Loan Servicing Department in May, 1995- September 1995.

Performed multiple loan functions such as payment processing, general ledger

Entries and reconciliation’s, collateral servicing and release of collateral, and

Customer service.

Handled and assigned to assist with complete system conversions.

Education

1967- Graduated Midway Junior College/Pinkerton High School

1970- Indiana Central, Indianapolis-Psychology

1970-University of Indianapolis-Business Administration

1990-University of Indianapolis-Introduction to Management

Yearly Training Classes at JPMorgan Chase

Interests

Gardening; Yard Work; Walking

References

Available upon requests

Contact this candidate