Process Head

PAVAN JAGADABI

L.B Nagar, ****** +919********* *************@*****.***

SUMMARY

Hardworking Sales Head skilled in assessing sales team performance to identify areas for improvement. Effective at creating training materials and presentations to help increase sales. Hardworking and organised with excellent communication skills. Offering 10+ years of experience. EXPERIENCE

06/2023 to current Process Head Vyapaar Vistaar Tech Pvt Ltd – Hyderabad

08/2021 to 05/2023 Business Process Head Rotomaker India Pvt Ltd – Hyderabad

11/2017 to 06/2021 Sr.Team Leader Hamstech India Pvt Ltd – Hyderabad

Supervised sales team, stepping in to support employees and deliver smooth sales processes for clients.

Measuring the number of tasks/cases handled per team member to track their efficiency and workload management.

Evaluating the accuracy and quality of interactions through call monitoring, audits, and error tracking to ensure adherence to company standards and client requirements.

Nurturing team members skills and career growth through coaching, training, and providing regular feedback to enhance their performance and capabilities.

Analyzing performance data, generating reports, and presenting insights to track progress, identify trends, and make informed decisions.

08/2016 to 09/2017 Quality Analyst Matrimony.com – Hyderabad

12/2013 to 05/2016 Quality Analyst Vertex Customer Management India Pvt Ltd

- Hyderabad

Developed and maintained quality assurance procedure documentation.

Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.

Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.

Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples. SKILLS

Correction action planning

Sales processes

Relationship building

Empowers high- performing sales team

EDUCATION

2013 Graduation : MSC’s

Pragati Maha Vidyalaya Degree college – Hyderabad

2010 Broad of Intermediate Education : MEC

Pragati Maha Vidayala Jr.College – Hyderabad

2007 Board of Secondary Education : SSC

MVN High School – Hyderabad

LANGUAGES

Telugu

English

Hindi

DECLARATION

I hereby declare that the above information furnished in my resume is true to the best of my knowledge. If am given a chance, I can assure you I will do my best to give you satisfaction.

Yours Sincerely,

PAVAN JAGADABI

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