Customer Service Administrative Assistant
Resume:
JOLENE MALLY
*********@*****.***
Objective: Customer facing administrative assistant with experience managing day-to-day operations. Seeking to apply my meticulous and adaptable personality to fulfill the company’s needs.
PROFESSIONAL EXPERIENCE
Logistic Customer Service Sept 2023-present
Hub Group f/k/a Forward Air, Cedar Rapids, IA
Answer and document two hundred calls per day, problem resolution to declare calls.
Punctual, meticulous, and organized customer service and administrative professional.
Project Manager/ Aftermarket Customer Service Specialist Aug 2022-Jan 2023
Marion Process Solutions, Marion, Iowa
Managed fifteen projects from inception to completion met internal and external to meet customers’ expectations at each milestone to facilitate project success.
Assisted with customer service to prioritize orders.
Senior Financial Document Specialist June 2018 – Apr 2022
Collins Aerospace, Cedar Rapids, IA
Financial Analyst (Contractor – Info Tree Services) Feb 2018 – June 2018
Collins Aerospace, Cedar Rapids, IA
Managed 2500-3000 pieces of mail, verified each invoice, created a system to reduce duplications by 90%. Fielded 80-100 phone and email requests per day.
Completed audit checks and administered thirty email accounts and mailboxes.
New Case Manager Nov 2014- Feb 2017
Transamerica, Cedar Rapids, managed new insurance contracts (75 per day) in a demanding environment with supporting departments.
Investigated, reviewed, prepared, and validated all client’s documentation to ensure complete accuracy of contract with each state insurance department’s regulations and compliance.
Agent Licensing Analyst Dec 2006 – Nov 2014
Transamerica, Cedar Rapids, IA
Processed new agents’ license contracts (50 per day).
Communicated with each state insurance department for all agents’ requirements.
SKILLS: Microsoft Suite, Teams, One Note, SAP, SharePoint, AS 400, Customer Service, Initiative-taker, Dependable, Collaboration, Payroll, Accounts Payable, Accounts Receivable, and Communication.
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