Courier Driver Alarm Service

JOHN (CHIP) HAECKER

Alarm Company Qualified Manager License (ACQ3719)

******************@*****.*** Cell Phone: 909-***-**** Work History:

Xtreme Security Services Inc May 2011 - Current

President

● Hired and managed employees to maximize productivity

● Developed and coached staff on best practices and protocols

● Manage and complete project tasks while collaborating with and directing internal and client-facing teams

● Conduct department wide trainings on new product releases

● Supported and supervised team of technician professionals

● Run service calls for ADT and Protection one

● Tested and repaired faulty systems and explained to customers proper ways to use system features.

All Protection Security January 1997 - December 2010 President

● Implemented company wide policies while ensuring the office was running efficiently

● Partnered with ADT and sold 150 security units monthly

● Generated Leads and followed up with prospective clientele

● Operated phone room which would:

Generate sales from leads

Dispatched Installers

Contract Management

● Developed and coached staff on best practices and protocols

● Maintained client partnerships

License:

● Alarm Company Qualified Manager License (ACQ3719) Expiration July 31,2023 Skills:

● Customer Relation Management (CRM)

● Training and Development

● Installations and Repairs

● Security Systems Knowledge

● Equipment Testing

● Team Management

● Sales

● Customer Satisfaction Installation and Servicing

● Self-Starter

● Effective Customer Communication

Professional Summary:

Industry professional with over 35 years in security services. Adaptable alarm service technician specializing in residential and commercial alarm system installation and repair. Trusted to safeguard employee and resident safety through detailed inspection and repair of aging systems. Eager to offer prudent advice on necessary upgrades. Builds rapport with customers to foster reliable, technically sound alarm systems.

Education:

● Paramount High School: High School Diploma

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