Cyber Security Engineer
Resume:
Scott A Cappella
Dunstable, Ma
***********@*****.***
Summary:
Cyber Security professional with over 20 years experience and an extensive technical background developed through positions in the Security and Networking Industry. Proven leadership ability, strong interpersonal skills, and excellent problem identification and resolution techniques have allowed me to succeed in the fast paced climate of the industry. Vast experience with diagnosing and resolving security vulnerabilities., troubleshooting networks, executing test procedures, and working with engineering to resolve challenging issues. Exceptional at prioritizing planned and unplanned work while still providing high quality results on time.
Career Objective:
Utilize my Cybersecurity skills in emerging/evolving technologies while simultaneously incorporating my current skill set and work ethic with a bright, highly motivated team. To acquire a position on a team that can utilize my versatility to contribute as a security engineer.
Experience:
OpenText Burlington,Ma
Senior Solutions Engineer 03/20-present
●Articulate OpenText security technology with customers and partners
●Provide technical and non-technical support and guidance to clients or other staff members regarding the use, operation, and maintenance of OpenText services
●Understanding Email Cybersecurity, Data Compliance and Microsoft 365 technology and backup
●Deliver clear and effective security presentations and audits
Rapid7 Boston,Ma
Senior Security Engineer 08/19-03/20
●Provide technical demonstrations of Rapid7 solutions
●Proof of concepts with InsightConnect
●Automated workflows to provide orchestration and automation
●Simplified security process for customers
Extreme Networks Salem, NH
Customer Success Engineer 11/17-08/19
●Provide excellent customer service as well as work within a Team environment.
●Resolve Customer issues, using advanced troubleshooting techniques.
●Hands on lab recreation for complex customer issues.
●Excellent customer service skills and problem solving capabilities.
Check Point Security Waltham,MA
Sales Engineer 1/16-10/17
●Provide pre-sales security support to Check Point Global Account Managers and strategic customers, developing POCs & crafting revenue generating services in order to influence sales, isolating security vulnerabilities
●Conduct technical meetings with customers and partners to highlight cyber security next-gen solutions.
●Conduct technical pilots and competitive overviews.
●Hold on-going education security sessions with our Partners.
●Perform post-sales support and implementation
●Conduct security vulnerability reports to detect and prevent security designs in the network.
●Hands on extensive troubleshooting, product demos and on-site configurations and implementations.
Ipswitch Lexington, MA
Senior Sales Engineer 3/11-1/16
●Conduct technical security and monitoring demonstrations for clients as well as provide daily demonstrations of our security and monitoring solution.
●Work with account team and clients to identify security requirements and implement our SIEM Network Monitoring Configuration and Log Management SIEM Solution.
●Build end to end simulated environments with Juniper, Cisco, Nortel/Avaya, Windows, Linux and Unix Devices for monitoring.
●Conducted weekly calls with our largest clients to provide technical assistance or product updates.
●Responsible for generation of revenue by isolating client requirements and upselling to meet their needs and implementing our security solution.
●SME for the WhatsUp Log Management SIEM Log Management Solution. Provided product demonstrations and installation to meet compliance requirements (SOX,HIPPA,PCI…)
eIQ Networks SIEM Acton, MA
Senior Support Engineer 05/08-3/11
●Primary role is to support Customers, Sales, Engineering and Development Teams with our
●SecureVue Product.
●Resolved difficult customer cases through collaboration with Development, Engineering and Product Management.
●Recreated multiple customer environments with Juniper, Cisco, Nortel/Avaya, Checkpoint Devices.
Nortel Networks Billerica, MA
Senior Engineer 06/99-05/08
Passport System Test Engineer 04/07-05/08
●Developed System, Performance and Functional Test plans for the Passport 8600. These test plans were structured to find defects and limitations within the product.
●Worked closely with Engineering to assist them in debugging complex failures.
●Staged Proof of Concept scenarios in the lab prior to trial runs at customer sites.
Network Management Support Engineer 11/04-04/07
●Role consisted of providing escalation support for the Contivity Configuration Manager.
●Worked directly with Developers to resolve issues or add input on new features.
●Hands on experience with HTTP, FTP and Telnet.
●Assisted in Beta and post release testing
Alteon Support Engineer 04/04-11/04
●Provided Second Level Support for Alteon L4-L7 Products.
●Responsibilities included telephone and queue support for WEB OS and Firewall Products.
●Duties included lab setups and working knowledge of SLB, GSLB and SSL VPN.
Contivity Support Engineer 11/02-04/04
●Responsible to Nortel Customers as well as the Contivity GNPS Team for escalation and support.
●Duties included the analysis of memory dumps, lab setups to simulate customer environments and reproduction of issues. This included the writing of batch files and basic VB scripts for automation
●Experience in IPsec, LDAP, Firewall, NAT, RADIUS authentication, TCP/IP and other network
protocols.
Optera Metro Support Engineer 11/00-11/02
●First level support for Optera 3400 and 5200 models.
●Responsibilities included development of training programs for new engineers, solving customer issues and setting up the lab for new equipment.
●Primary support engineer on 3400 HX with IPT which integrates IP over a Sonet ring
Accelar Support Engineer L2/L3 08/99-11/00
●Provided escalation support for the Passport 1000,8000 Routing Switches, 350, 450 BPS Switches.
●Resolved escalated network issues and replicated hardware and software systems in a lab environment.
●Bug write-up and created Knowledge Base articles
Concord Carlisle School District 08/98-08/99
Network Administrator
●Support IT infrastructure of Concord Carlisle School District K-12. LAN/WAN Infrastructure
●Desktop Support of Windows and MAC OS operating systems.
●Supported up to date technologies and computer labs
●Created DNS/AD /DHCP and Print Server
Education:
Computer Learning Center Methuen, Ma
Certificate in P.C. Tech/Network Support 8/98
Course consisted of intense 900-hour hands-on program inclusive of: computer diagnostics, troubleshooting and repair, network administration (server and workstation) and various software applications.
Fitchburg State College 1988-1992 Fitchburg,Ma
Major in Human Services
Certifications Nortel Networks
Nortel Networks Certified Support Specialist
Certified eIQnetworks Systems Engineer eIQ Networks
Certified Whatsup Gold Systems Engineer Ipswitch
Checkpoint Certified Checkpoint
Rapid7 Certified ICONN/IDR/IVM Rapid7
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