Customer Service Dollar General
Resume:
JF Jennifer Fielhauer
Chunky, MS ***** 601-***-**** **********@*****.***
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PROFESSIONAL
SUMMARY
Dynamic professional with a proven track record at Dollar General Market, enhancing customer satisfaction and mentoring teams for increased productivity. Excelled in customer service and time management, significantly boosting sales at Salty Turtle. Skilled in handling sensitive information and financial records, demonstrating a positive attitude and a commitment to excellence. SKILLS • Customer service
• Positive attitude
• Time management strength
• Store opening/closing procedures
WORK HISTORY HEAD CASHIER
Dollar General Market
Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
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Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
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Helped customers complete purchases, locate items, and join reward programs.
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Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
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SALES
Salty Turtle
• Helped sales team complete sales and finalize process. Boosted sales performance by developing and executing strategic field sales plans.
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Boosted sales revenues by developing and implementing strategic local sales plans.
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Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
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RECEPTIONIST
Poplar Springs Animal Hospital
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Confirmed appointments, communicated with clients, and updated client records.
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OFFICE MANAGER 07/2008 to 11/2021
Lcf Coatings Auburndale, FL
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
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Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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EDUCATION Stevenson High School, Livonia, MI 06/1987
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