Customer Service Account Manager

Lisa Manning

** ********* *****, **** ********, CT 06118

860-***-**** / ****.***********@*****.***

EDUCATION

Porter & Chester Institute, Wethersfield, CT 1999

Awarded Diploma in Architectural and Civil CADD Technology East Hartford High School, East Hartford, CT – Awarded diploma 1987 CAREER HISTORY

Cushman Wakefield/Aetna CVS

Furniture Coordinator

2017 to 2023

• Strong Customer Service working one on one with employees with the furniture requests entered in Tririga, for repairs, ordering furniture and requesting quotes.

• Once the quote is approved submit requests for Purchase Order in Ariba and notify vendor once the quote is approved to place the order or scheduling for repairs and gather contact information for receiver.

• Send floor plans and other paperwork to vendors as necessary.

• Confirm scope of work and site conditions furniture to be moved/reinstalled, removed, disposed of etc.

• Confirm loading dock and/or freight elevator.

• Confirm union/non-union labor.

• Follow up with requestor and receiver to confirm that all items were received in good condition, and delivery and installation went smoothly.

Graebel

Account Manager

2012 to 2017

• Overseeing job completion deadlines and interacting with clients by phone or mostly emails.

• Prepare quotes for Project work and print out emails and input into computer to form work orders, then dispatch work to the movers or installers to do the furniture moves, installations, or repairs as requested. All work orders get re-entered into Sharepoint or scanned into IMS for invoicing.

• Work with Designers to process move packets, placards for large Project moves.

• Ship out furniture for field by prepping UP S labels and getting shipping quotes when needed. Ranstad Work Solutions, East Hartford, CT (Graebel North Haven, CT) Assistant to MAC/Project Manager

2010 to 2012

• Assisted Manager in overseeing job completion deadlines and interacting with clients by phone and/or email.

Gilo’s Café, East Hartford, CT

General Manager

2003 to 2010

• In charge of employee scheduling, entertainment, worked in kitchen and bartended and ran staff in charge of ordering the food and liquor, in charge or preparing paperwork for accountant, did all banking deposits and change orders and scheduled bands. URS Corporation, Rocky Hill, CT

CADD Operator/Drafter

2000 to 2003

• Utilized AutoCAD 2002; Experience in Telco and/or utility industries. Collaborated with internal Structural, Electrical Engineers and Architects; completed construction drawings from field notes, posting changes to facility drawings for preparing Lease Exhibits, Zoning or Sitting Counsel Drawings, Construction Drawings and Asbuildts.

Universal Staffing, Hartford, CT (Pratt & Whitney, Inc.) Contractor CADD Operator/Drafter

1999 to 2000

• Created and Edited Drawings using AutoCAD 14; mapping existing utilities; floor plans; evacuation maps; field measured existing piping and supports, helped coordinate relocation of Measurement Center from East Hartford, Ct to Middletown, Ct by taken existing measurements of furniture and equipment layouts and relocating them to proposed area; utilizing strong interpersonal skills.

References Available Upon Request

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