Customer Service Vice President
Resume:
Jarvis Markell West
**** ***** **** ****** *********, WI 53206
************@*****.***
SKILLS
Detail-Oriented Strong Microsoft Word, Excel, Office and PowerPoint Skills Great Listener Very Organized Excellent Communication and Customer Service Skills Adaptable
Great at Accepting Constructive Criticisms Automated Logistics and Community Organizing
Leadership Values: Loyalty, Duty, Respect, Selfless- Service, Honor, Integrity, and Personal- Courage in addition to inclusiveness and collaboration
EMPLOYMENT
Inpower Solutions LLC Survey Interviewer Milwaukee, WI March 2024 – July 2024
Conduct housing surveys with residents, homeowners, and renters of select un and underserved communities throughout Milwaukee, Wisconsin. In addition, supply the individuals with a packet full of community resources.
AMANI United Vice President Milwaukee, WI Jan 2019-Jan 2024
Facilitate Amani United monthly meetings. Provide current and detailed updates about current and upcoming events to residents and community partners. Be knowledgeable of the Amani Revitalization Plan and be present at most if not all of the Amani United events. Coordinate Amani United elections. Represent Amani United at official functions. Regularly communicate with Amani United elected representatives and partners to ensure appropriate representation at monthly meetings and serve as a role model and representative to the association on how members should conduct themselves. Network to obtain community partners. Host community engagements.
Dominican Center Canvasser October 2022 - June 2024
Conduct housing surveys with AMANI United residents. Document housing and community concerns that are identified. Add the concerns to the AMANI United database by laptop for follow-up and provide the resident with a list of resources and upcoming community engagements.
Triada Staffing Community Resource Navigator March 21st, 2021- August, 2021
Educate the general public about COVID-19 while training college students, nurses and residents about how to disseminate information and resources about how to combat the virus and get vaccinated.
ICARE Independent Care Health Plan Community Health Coach/ Worker
Milwaukee, WI July 2015 -April 2020
Assist members that have chronic illnesses with obtaining a higher quality of life, by obtaining resources, advocacy, health education and referral. This entails going into the member’s home and assessing the member through motivational interviewing, identifying barriers and addressing the environmental factors that are preventing them from utilizing preventative care. After these factors are identified, as a Health Coach I assist the members in creating goals and creating an action plan to resolve these issues. I create goals to accomplish on the member's behalf and the member also creates achievable goals by identifying barriers in addition to external as well as internal resources and strengths that they can utilize. A strong understanding of community assets, a desire and open mind to learn, attention to detail, cultural humility, strong community partnerships and enhanced social-skills are a few o com/share/v/12BHnUAwphj/https://www.facebook.com/share/v/12BHnUAwphj/f the required competencies and skills that are required for this position.
Black Health Coalition of Wisconsin Health Navigator Milwaukee, WI Jan 2014 – Sep 2014
Promote preventive care, facilitate appointments, and provide education and resource referral in regard to the Patient Protection and Affordable Care Act. Assist in the enrollment of individuals, families, small business owners, legal immigrants and refugees into affordable qualified health care plans inside and outside of the marketplace. Assist clients in the enrollment of Medicaid or Badger Care. Staff events and perform outreach and presentations to thoroughly inform the public about the enrollment process and new provisions to the Patient Protection and Affordable Care Act. Every Tuesday assist and enroll residents of the Milwaukee Rescue Mission into Badger Care+ and every Wednesday enroll and assist barbers and clients with enrollment into BadgerCare+ or the Marketplace.
Public Allies Student- Worker Milwaukee, WI Sept 2012- July 2013
1,315 hours non-profit service in Milwaukee County. 415 hours of leadership training in class. Prior to graduation required to collaborate with a non-profit organization and teach a group of twenty teens how to successfully perform a presentation about anger management to their peers. Coordinator - Prescription Advocacy and Referral Service (PARS) at the Social Development Commission Milwaukee, WI Sept 2012- July 2013
Familiarize community residents about PARS (Prescription Assistance and Referral Service) program and assist clients in the application process of obtaining free or low-cost prescription medications. Outreach at community health fairs. Case management and develop working relationships with social workers, caseworkers, physicians, local medical clinics and medical staff for processing PARS applications and receiving referrals to PARS. Inform staff from various medical centers and community organizations about PARS. Attend community resource fairs and other events to promote the PARS program.
Administrative Logistic Clerk US Army USA Dec 2001 Feb 2012
Establish and maintain stock and other records Annotate maintenance and material faults to Ground Load Unit System using Microsoft office programs (Word, Excel & PowerPoint). Ship, receive and store items by stock number to specified locations throughout the warehouse. Perform unit level budgeting, inventories, weekly and monthly status checks of all functions of the warehouse. Perform monthly reports to inform higher personnel of status. Verify authorizations and dispatch vehicles.
Field Clerk Research Triangle Institute Triangle Park, NC Sept. 2009- Sept.2010
Perform data collection on select individuals that have had some involvement in family and relationship courses throughout select districts in Milwaukee County. Protecting Human Research Participants certification from the Department of Health and Human Services. Conduct 1 on 1 interview in person with clients.
EDUCATION & TRAINING
USA Mental Health First Aid/Mental Health First Aid Certificate/ Milwaukee, WI. 1/6/2019 UWM School of Continued Education and Core El Centro/Community Health Worker Graduation Certificate, Milwaukee, WI. 5/31/2018
Medical College of Wisconsin CITI Program course/ Human Research Certificate Milwaukee, WI. 12/29/2017-12/28/2020 Milwaukee Area Health Education Center/ Community Health Worker Training Certificate in Milwaukee, WI. 10/15/2015
Cardinal Stritch University/ Leadership Training Certificate 3/31/2015 Milwaukee, WI.
Office of the Commissioner of Insurance/ Navigator License 03/06/2014 and Wisconsin Insurance License
United States Dept. of Health and Human Services/ National Healthy Start Association Milwaukee, WI. Certificate 2/05/2014 (CAC) Certified Application Counselor
Stanford University/ Department of Healthy Aging/ Living Well with Diabetes Presenter Training Certificate, 8/15/2014 Milwaukee, WI.
Public Allies/AmeriCorps/UWM-Milwaukee, WI. Graduate 2013 Leadership Skills
JDK Ministries Mentoring Program-Milwaukee, Certificate 2013 Training Certificate
Fatherhood Initiative/Penfield Center-Milwaukee, WI. Certificate 2012 Training Certificate
United States Dept. of Health and Human Services, WI Certificate 2009 Protecting Human Research Participants
Social Development Commission-Milwaukee, WI Certificate 2010 Healthy Relationships
Parenting Network-Milwaukee, WI Certificate 2008 Training certificate Wisconsin Dept. of Justice- Milwaukee, WI Certificate 2006
Milwaukee Community Service Corps-Training certificate Milwaukee, WI Certificate 2005 Lead Safety
Department of Defense- Quartermaster affiliation, USA 2002
Blackwell Job Corps -Automated Logistics, Leona, WI. H.S.E.D. 2001 Business, Clerical
VOLUNTEER EXPERIENCE:
NAACP United Voices Amani Neighborhood Borchert Field Neighborhood COA Health Fair American Cancer Society Free At Last / (PAN) Prison Aftercare Network Ministries Victory Gardens Initiative for Borchert Field American Cancer Society Men's Health & Wellness Fair Minority Health Conference National Association of Community Health Workers
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