Customer Service Front Desk

HARPREET KAUR

*************@*****.*** 647-***-**** eag,leridge dr

L6R1G4

Summary

A highly determined and responsible individual, who has the ability to do well and succeed in a competitive environment and achieve meritorious standards of work.

Skills

• Team Oriented, Creative Thinker, punctual and outgoing personality

• Customer service expertise.

• Proficient in using Computer systems as required along with other electronic devices.

• Strong Written and Verbal Skills

• Time Management

• Good team player and Adept of handling emergency situations effectively

• Problem-solving skills

• Good verbal and written communication skills.

Experience

Black bird Security

Professional (Front desk) I

Brampton, ON

12/2023 – 01/2024

RASOI Restaurant Bathinda India I

08/2020 – 06 /2023

1. Maintain optimal customer service levels by aiding when and where needed and ensuring employees working on site are served in a great manner. 2. Patrolled facilities and properties. Issued access cards to visitors and made an entry on visitors log list and memo book.

3. Created daily activity reports documenting all security activity. 4. Monitored Cameras Surveillance and took care of unusual activities. 5. React immediately to issues requiring attention during the shift. 6. Worked with a team of security professionals and co-operated with them. 7. Maintained friendly relationships with high profile guests and employees. 8. Ensured that property is safe and secured at all times. 9. Assisted employees of the building as per their requests. 1. Ensure that food service meet quality control standards. 2. Ensure cleanliness in work areas.

3. Responsible for greeting guests, serving food, ensuring sanitation standards, explaining menu items to guests, collecting payments. 4. This job allowed me to become skilled at managing cash, as well as providing profound customer service.

5. Help train new employees and work well with existing ones. 6. Reported to each shift on time and ready to work. 7. Handled customer comments and complaints while fulfilling customer satisfaction.

HK

Amazon Fulfillment ( Warehouse

Associate) I Brampton, ON

1. Packed different goods.

2. Worked productively in warehouse as productivity was checked on hourly basis (Packed 80-90 boxes per hour)

3. Maintained cleanliness on working desk at all times. 4. Followed proper lifting and packing techniques to work safely. Education

Algoma university I Brampton,ON

Msc (

Baba farid group of institutions I Bathinda, IND I Certifications

1. Health & Safety and WHMIS Certificate

2. First Aid and CPR ‘C'

3. Valid Security License

4. Computer Certificate

Human resources and business management

Sep 2023 conti

Mathematics )2018

10/2023-12/2023

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