Customer Service Specialist

Shar’ron L. Swanson Ballard

Phone: 313-***-**** E-Mail: ***********@*****.***

Objective: To obtain a position that allows me to utilize my knowledge, experience, education, and outstanding customer service skills.

EXPERIENCE

2008-2024 GM ONSTAR Customer Service Specialist

Worked with computer systems to set up OnStar safety systems for automobiles

Problem solved for any issues and made sure clients were transferred to correct departments to ensure and satisfy their needs

Used two screens to navigate complex systems to ensure compliance with OnStar’s standards, procedures and policies

Used Teams to communicate with Team Leaders to improve satisfaction for clients and automotive needs

1998-2008 AT&T Advertising/Publishing Graphics

Received, reviewed and routed ads to appropriate locations

Assigned and distributed art unit ad numbers, proofread completed ads

Initiated new accounts, delivered excellent customer service, researched and resolved account discrepancies

Managed and supervised staff members

Interviewed, hired, trained inbound sales staff

Prepared personnel records, completed payroll, and sales productivity

EDUCATION

1995-1998: Wayne State University Business Administration

1991-1993: Mary Grove College Social Worker

SKILLS SUMMARY

Excellent Customer Service Agent

Proficient with Word, Excel, PowerPoint and Outlook and many more

Experienced multi-tasker

References are available upon request

Contact this candidate