Customer Service Excellence & Client Specialist. Sales Superstar

Lily Kalombo

902-***-**** ****.*******@*****.***

St John’s, Newfoundland

Highlight of Qualifications

-Fully Bilingual: Native English & French

-Excellent Customer Service - Always the best

-Exceptional Sales Skills - Always Top Seller & exceeds goals

-Great Computer Skills due to various computer work

-Great Presentation and people skills due to extensive presenting, marketing, advertising, broadcasting, and public speaking including winning provincial speaker awards.

-Excellent interpersonal, leadership and organizational skills due to serving as a leader, coordinator and president in various school and voluntary teams.

-Research, analytical and problem-solving skills gained through course work and job experience.

-Works very well both as a team; as well as independently and unsupervised

- Ability and willingness to learn quickly, work under pressure and meet demands

Education

-Graduated with Honors

Exploits Valley High '11

-Major in Communication Studies, Minor in Business Admin

Memorial University Of NL

- OTT: Trades & Technology Certificate

College of the North Atlantic

Work Experience

Bilingual Facilitator – CATSA (GardaWorld) August 2024 – present

- French & English interpretation for passengers through airport security screening line.

- Assisting passengers with disabilities, in wheelchairs/medically challenged, the elderly,

families & disadvantaged people.

- RAIC security clearance

• Bilingual Marine Admin Specialist – Kongsberg Maritime (Nov 2022 – May 2024)

-Processed all spare parts requests and orders for chief engineers & superintendents for their vessels: drydock, overhauls & maintenance. And fully maintaining all customer relations.

-Co-ordinated with other departments – service for engineers, production & purchasing etc. Also daily maintaining CRM & ERP systems and other office work.

-Great feedback from customers about my customer service & communications

• Bilingual Intake & Legal Advisor – VisaPlace (December 2021 – Nov 2022)

-Phone call consultations: converting interested foreigners into retained clients for legal advice about moving to Canada.

-Advising clients about processes and legalities on becoming PR & Canadian Citizens

• Entrepreneurial Sales Pro, Manager – LegalShield (October 2020 – October 2022)

- Selling Legal Plans & recruiting + managing a team

• Sales Associate - Envy Clothing Company (Sept 2016 - Dec 2019)

-Best Customer Service in personal sales

-Top Seller

• Lead Ambassador - Great Canadian Sales Competition (Sept 2016 - Dec 2017)

-Advertising, marketing, and recruiting students to join the competition

-Constantly led team to reach and surpass goals set by management

-Named one of the top 10 performing teams in Canada

• Customer Service Representative at Sears (Sept 2014-Sept 2016)

-Serving customers, salesfloor & cash: Top salesperson of credit card sales at Sears

University Work Experience - Memorial University

• Peer advisor - Academic Advising Centre (May 2012–Jun 2014)

- Recruiting and advising students. Admin office work

• Sales Rep – The Muse, Memorial Student Newspaper (Jan-May 2013)

- Inside & Outside Sales: Cold Calling, door to door sales. Admin office work.

• Student Engagement Programmer (May-Aug 2012)

- Admin office work: Data entry, proof-reading, editing written work

• Student Liaison - International Centre (May-Dec 2012)

- Managing office’s social media, advertising, working on different creative projects to increase multiculturalism awareness.

Volunteer Experience

-Ambassador for Memorial University (represent the university as a whole)

-Enactus Leadership Team - National Championship 2014 (community service)

-Marketing Director of CAYA Youth Retreat (Marketing & advertising, organizing a summer camp, working with youth)

-Co-President of Unashamed Student Ministries (leading meetings & conferences, main decision-maker, planning & organizing)

-Orientation Assistant Coordinator for Memorial University (planned orientation for new students, leading & recruiting students)

-Team Leader of my Cancer Society Relay for Life Group (leading my team, planning & organizing, creative work, fund-raising money)

Achievements/Interests

•Completed Leadership programs at Mem. University: Hire and Impact

Hire: A Supervisory program that helps develop supervisory skills in students who are aiming to be in leadership positions.

Impact: A Social Innovation and Global Leadership program that engages students who are interested in learning how to encourage positive social change in the world.

•Public speaking (French & English competitions)

–Knights of Columbus Provincial winner of English speak out: BishopFalls, NL

–Canadian Parents for French (CPF) Provincial winner of FR comp: Marystown, NL

–EVH Public Speaker of the year Award

Various other awards and certificates

-Miss Grandfalls-Windsor Pageant: Most-Spirited & Best-liked Award

-End of year Awards: EVH - Best School-Spirit Award

Personal interests:

Volunteering, sports, video-editing, internet content creation, play guitar, singing, church, travel

Contact this candidate