Customer Service Logistics Specialist

Emayen Isen

Operations Lead Logistics Specialist

Tempe, AZ **********@*****.*** 480-***-**** https://www.linkedin.com/in/emayen-isen-7a1199145/

Professional Summary

I am seeking an opportunity to use my skills and experience and become an asset to the organization. I am enthusiastic, detail oriented and bring a great attitude to the work environment. My creativity, organizational skills, problem solving, and strong communication skills make me a very valuable team member. I have professional work experience as well as a background in customer service and sales. I am a self-motivated individual with the ability to multitask and perform under high pressure environments. I have the ability to step into leadership roles when necessary. I am always eager to learn.

Areas of Expertise

Leadership Development

Cost Management

Supply Chain Logistics

Workflow Delegation

Team Building

Data Analysis

Change Management

Project Management

Process Improvement

Career Highlights

Process Improvement: Facilitated trainings for DSPs as well as assisted facilitating trainings for other delivery stations.

Team Leadership: Over the past 2 and half years I have led, delegated trainings, and other warehouse associates.

Change Management: Remodeled the driver training procedure to give the prospect Delivery Associates real hands on experience and effective clear, concise training tools to succeed.

Professional Experience

Sales Associate, Goodwill, Phoenix, AZ August 2016 – June 2018

Greeting and aiding over 100 customers daily in a professional and courteous manner

.

Providing excellent customer service when extending help in allocating desired goods. Maintaining knowledge of sale promotions, advertisements, and new goods available for customers.

Responsible for maintaining floor organized and visually clean. Performing cashier duties, processing payments, cash handling

Lunch Cashier, Desert Vista Highschool, Phoenix, AZ September 2015 – May 2018

Greeted students at the cash register.

Took students orders

Prepared the meals for students

Customer Service, 24-7Intouch, Mesa, AZ January 2019 – January 2020

Agent for Booking.com, initiated inbound and outbound calls to thousands of customers with hotel reservations

CSGS Agent for Booking.com. I take guest calls guiding or helping them with managing their reservations they have booked.

Amazon Warehouse Associates, Amazon, Tempe, AZ October 2020 – August 2021

Promoted to Learning Ambassador in November 2020.

Learning Ambassador for Amazon Warehouse. I train new hires and transfer employees, as well as do my everyday task in empath.

Certified TDR, Go-Cart Reverse Logistics, Conveyance Jam Clearing

Amazon Driver Trainer, Amazon, Tempe, AZ August 2021 – December 2022

Promoted to Interim Acting Driver Trainer in August 2021. Promoted again to Driver Trainer- Tier 3 Manager in September

As Driver Trainer for Amazon, I held 1 to 2 classes a week 10 candidates per class to train on being a delivery Driver for Amazon. I worked with the 3rd party DSP companies to ensure New Hires are being scheduled for training every week. I also assisted On The Road team in the Warehouse with dispatching AmazonFlex Drivers and Delivery Associates. I submit payments for training classes for DSP’s to receive training payment.

Certified TDR, Go-Cart Reverse Logistics, Conveyance Jam Clearing, Certified to train Drivers in Cargo Vans.

Purchased equipment for training classes and for the station.

Amazon Logistics Specialist, Amazon, Tempe, AZ December 2022 – Now

Assisted in DSP Services in various programs to better the operation of customer deliveries.

Facilitated outbound calls to dealerships in Recalls and Retrofits, scheduling services on behalf of the DSPs.

Worked on As-Is Transfers; approving VIN transfers between DSPs in SIM Tickets, Completed Redeployment cases and updating the PAVE Data Report daily, assisted in other pilot programs such as RSA, AFS, SCC escalations etc.

Education

Bachelors of Science in Forensic Accounting, Southern New Hampshire University, Manchester, NH Graduation Year: 2026

Training & Certificates

● Citizen award by the city of Tempe

● Project Puente Scholarship

Contact this candidate