Customer Service Quality Assurance
Resume:
Iyishma Joseph
Customer Service
Jonesboro, GA **236
*******@*****.***
To work with an organization where I can continuously learn in the pursuit of achieving functional excellence, thus getting maximum job satisfaction and optimum career growth, doing the best to my ability everyday.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Quality Assurance Specialist
Filet Of Chicken - Forest Park, GA
February 2023 to March 2024
Quality assurance specialist, warehouse worker making sure products are up to company’s standards, checking temperatures of products making sure boxes and labels of item are all corrected. Customer service quality on the highest level possible .
Commissary Worker
Keefe Group - Atlanta, GA
May 2021 to July 2022
Pick commissary for inmates, make different kits for inmates, stock warehouse, clean bay areas Barista/Cashier/Food Prep
Omni Hotels - Atlanta, GA
July 2016 to August 2020
I make orders, food, pastry, cashier order coke products Barista, train new associates on different tasks in the coffee shop. On my free time I am a line cook /food prep in employee cafeteria. Prep Cook
Sterling Culinary Management - Alpharetta, GA
March 2019 to April 2020
Helped others in the frontline prep foods, prepare deserts for banquets, for guest, set appetizers for parties, assisted Cooks with anything needed to get the day going. Sales Associate
Roses - Atlanta, GA
October 2013 to May 2016
Handled cash registers/managed money ● Processed different clothing, managed items too bring to the floor ● Rearranging different floor structure for modeling of clothing ● Customer service, prior too greeting, helping, and carry out items for a satisfied customer• Data Entry •Microsoft Sales Clerk
Diamonds Forever - St. Thomas, VI
October 2012 to October 2014
Displays and sells jewelry and watches: Advises customer on quality, cuts, or value of jewelry and gems and in selecting mountings or settings for gems
● Informs customer of various grades of watch movements and type of servicing offered by manufacturer.
● Handle the tasks of checking in and replenishing new merchandise inside case line as well as prepare merchandise for transfers
Sales Clerk
Signature Jewels - Charlotte Amalie, VI
June 2010 to July 2012
Greeted customers, listened to their needs and helped find the perfect merchandise to suit their needs
● Maintained appearance of the jewelry cases and of the department
● Performed various housekeeping duties throughout the store as needed
● Performed daily inventory of merchandise and followed-up on discrepancies when necessary. Catering Attendant
Walkers By The Sea Catering
June 2009 to August 2009
Provided prompt, efficient and friendly service to the customers ● Maintained high sanitary standards in the kitchen and serving area ● Took a special note of customer needs individually and assisted colleagues to meet those needs
Education
High School Diploma
Charlotte Amalie High School - St. Thomas, VI
2012
Skills
• Computer Skills
• Cooking
• Barista Experience
• Banquet Experience
• Coffee Experience
• Food Preparation
• Culinary Experience
• Customer service
• Customer relationship management
• Sales
• Supervising experience
• Relationship management
• Leadership
• Cash handling
• Typing
• Front desk
• Organizational skills
• Time management
• Communication skills
• Administrative experience
• Computer skills
• Microsoft Office
• Driving
• Filing
• English
• Phone etiquette
• Office experience
• Data entry
• Microsoft Excel
• Salesforce
• English
• Shipping & receiving
• Time management
• Quality Assurance
Certifications and Licenses
Driver's License
Assessments
Proofreading — Completed
August 2023
Finding and correcting errors in written texts
Full results: Completed
Written communication — Proficient
August 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cooking skills: Basic food preparation — Completed July 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Completed
Call center customer service — Completed
August 2022
Demonstrating customer service skills in a call center setting Full results: Completed
HR: Compensation & benefits — Proficient
August 2023
Knowledge of compensation and benefits programs
Full results: Proficient
Recruiting — Proficient
August 2023
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Knowledge & Skills
● Energetic work attitude
● Costumer Service skills
● Computer skills/Applications - Microsoft Word *Microsoft Excel * Internet Explorer
● Excellent Communication skills
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