Bilingual English Be A

JessicaCanizales

BuenaPark,CA*****

714-***-****,**********@*****.***

Objectives

Iamseekingemploymentthatallowsmetogrowprofessionallywhileutilizingmyskillsforthebettermentoftheorganization withthebestuseofmydedication,determination,andresourcefulness.10+yearsofexperienceinCustomerService/Admin Roles.3+yearsexperienceinaCSManagementRolewhichdealtwithorderprocessingandReturnsaswellasAccount Management.

Skills

StrongOrganizationalSkills,CallCenterWorkEnvironment,Excellentverbalandwrittencommunicationskills, Detailed-oriented,Abilitytomultitask,Willingnesstojumpinwhereverneededtogetthejobdone,Fast-pacedlearner,Bilingual English/Spanish,Fastandaccuratedataentryskills;over11,000KPH,Word,Excel,PowerPoint,Outlook,LotusNotes,Oracle, AS400,Navision,Intouch,Milstars,SalesForce,(Encompass/ROL),Mainframe(AMAPS/MSS),Adobe,OfficeSupplierOrdering Webpages,Scanner,Copier,FaxMachine,PostageMachine,LaminatingMachine,LabelMaker Experience

Uber/AmazonFlex06/2024-Current

● Deliverordersontime,whilemaintainingfoodfreshnessandcustomersatisfaction.

● Navigatetodeliverylocations,communicatewithcustomers,andkeepadeliverylog. CustomerServiceManager08/2018–10/2023

CustomerServiceSupervisor02/2018-07/2018

SalesAdministrator05/2017-01/2018

JimwayInc. 20101SantaFeAve,RanchoDominguez

● ManagedDepartmentforCustomerServiceandRGATeamwhichincluded:EmployeeMatrix,Interview/Hiring, Terminations,CreateJobDescriptions/SOP,Assigndutiesandworkschedules,PerformanceReviewsandEvaluations, TrainingandMentoring,ManagedtheteamincludingmyroleduringCovidRemotelyandHybridSchedules.

● ProvidedAdministrativeSupporttovariousdepartments.

● Coordinateswithmultipledepartmentsondaytodayoperationofthedepartmentandcompanyandaddresses customer'squestionsandconcernsandqualityissueswithproducts.

● Monitorcompliancewithdepartmentalpoliciesandprocedure

● Workwithuppermanagementandcurrentmanagersofalldepartmentsofnewsystemintegration.

● Ensurecustomerinquiriesregardingtheproduct,andlogistics-relatedissuesarehandledinatimelyandefficient mannerincludingprocessingorderspromptlyandmanagingbackorders.Alsoaddressreturnsandcreditmemosfrom processtoapprovaldaily,withhands-oninvolvementinallaspectsofcustomerservice.Handledunsatisfiedcustomer callsandrefunds.

● AddressandensureallteammembersaddresscustomeraccountchargebackandwithCreditandAccountingentirely toensurecustomeraccountagingwasuptodate.Ensurethatchargebacksassignedtocustomerservicearehandled inthesameweek.Ensurethatmonthlycreditmemosareaddressedthe1stweekofthemonth,Reviewagingevery week,reachouttocredit,andseeifanythingispendingforCStoaddress.

● Ensurethatreturnswereprocessedbytheteampromptlythatcreditswereissuedpromptlyandthatalldisputeswere addressedpromptly,Engagedallnecessarycross-functionalareastoreconcileopencreditmemosanddebits,Reduced thedollarsfromtheFinanceagingreport;kepttheagingreporttoaminimum,WorkwithControllerandmonth-end, year-endreportingaswellasyearlyaudit.

● Research,prepare,obtain,oranalyzedataforsalesdivisions(salesunits/dollars,forecasts,orderhistory,etc)

● Responsibleforcollectingdata,updatingreports,anddistributingthemaccordinglypromptlytouppermanagement,CS Staff,andSales.

OfficeCoordinator06/2016–05/2017

PulscoInc 1813E.DyerRoadSantaAna,

● Performsvariousadministrativefunctions:Greetandcheck-invisitors,maintaininventoryofofficeandproject supplies,coordinatewithcopier/printervendorservice,createprojectfolders,andfiles,andcoordinatecompany functionsandphones.

● ExercisedconsiderablejudgmentanddiscretionindealingwithCustomers,Suppliers,Sales,andEngineering.

● UnderthedirectionofEngineering,assembleshardcopiesandelectronicversionsofSubmittalsandOperations& MaintenanceManualsusinganelectronicdatabaseofcatalogpages,manuals,andspecificationsofequipment components.,

● PreparequotationstoCustomersforoff-the-shelfproducts,retrievepurchaseordersfromCustomerportals/ERP systems,andsubmitthemformanagementapproval.

● Enters,tracks,andmaintainsquotesandjobsusingtheAccessdatabasetoproducemonth-endreports,bookings,and sales,creatingpurchaseorderrequeststoAccounting.

● WorkscloselywithCustomers,Suppliers,andQualityonorderstomaintaindeliveryschedules(OpenOrderReport). Expeditesandtracksshipmentsofprojectcomponentsaccordingtothebillofmaterialsandprojecttimelines, CoordinateswithEngineeringandAccountingtoinvoiceCustomers.

● RespondtocallsfromRepresentativesandCustomersrequiringupdatesonprojects,Packageproducts,project components,manuals,anddocumentation.

● Preparepackingslipsandshippingdocumentsutilizinginternetshippingresources,Prepareandprintbarcodes.

● Prepareexportpapersandgovernmentforms,makingallnecessaryscheduleadjustmentsasrequiredtomeet Customerschedules.

● Obtainsratequotesfromfreightcarriers,orrequestspreferredcarriers,andconfirmswhichpartyisresponsiblefor shippingpayment,ShipviaUPSandFedExandvariousothercarriers.

● CoordinatewithQualitytheCustomerreturnsandrepairordersCoordinateandresolvedeliveryissueswithCustomers. CostPriceAnalysts07/2015–06/2016

AdministrativeAssistant03/2011-07/2015

ParkerHannifin 14300AltonParkwayIrvineCA92618

● WorkwithotherParkerdivisionstoensurecustomersreceivedtheirestimatespromptly..

● Demonstrategoodorganizationalskillswithattentiontodetail.

● Aidintheadministrationofassignedactivitiesbymanagementandothermembersofthedepartment.

● Conductinquiriesintospecificproblems,suchasdelays,toensureobjectivesarebeingmet.

● Preparesspecialreportsbycollecting,analyzing,andsummarizinginformationandtrends,IncludingStrategicpricing reportsandWinratereportsforalldivisionsthatwesupport(14)

● Identifiesandresolvespriceandestimatingissuestoensureaccurateinformationisprovidedforproposals

● Participatesincontinuousimprovementactivitiesandprovidessuggestionsforcostreductionandimprovedefficiency

● Developscostproposalrationale,costbreakdowns,andsupportingdataconsistentwithcustomerandcompany requirements

● Setupamonthlyteammeeting,createagendaformeetingsaswellascalendaringareserveconferencerooms

● Experienceinreadingdrawingsandspecifications.

● AssisttheTeamLeaderandBusinessdevelopmentmanagerwithdifferenttasksthatmustbeprovidedtoExecutives andCorporate.Suchasreports,workflowcharts,dashboards,Procedures,andpolicies. Education

CaliforniaCoastUniversity

BachelorsofScienceinBusinessAdministration

CaliforniaCoastUniversity

Master’sinBusinessAdministration

LaQuintaHighSchool

HighSchoolDiploma

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