Customer Service Delivery Driver
Resume:
Ella Davis
Mount Holly, NC *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Lab Clerk
Cataler North America-Lincolnton, NC
April 2024 to Present
Inventory and ordering for lab, process and file daily lab results Receive and invoice shipped office supplies
Delivery Driver
Sparks Group-Gastonia, NC
December 2022 to Present
Pick up delivery for several local businesses in Gaston county. Driver
Hogan Transportation-Gastonia, NC
March 2023 to December 2023
Car transport driver for CarMax
Billing Specialist
Spectrum-Charlotte, NC
October 2021 to December 2022
Answer inbound calls about monthly billing question. Qualifications Specialist
Red Ventures-Fort Mill, SC
June 2015 to April 2020
Inbound/Outbound Qualification Specialist for several reputable insurance companies. Duties include collecting and inputting customer information into data base to determine eligibility for coverage. Job involves multi tasking and customer interaction. Part time file clerk
Gastonia Nissan-Gastonia, NC
April 2015 to July 2015
Responsibilities
File maintenance reports on vehicles.
CSR sales
convergys OnStar-Charlotte, NC
November 2014 to March 2015
Responsibilities
Inbound calls for renewals of subscriptions and calling mins Accomplishments
Cross trained in different departments
Skills Used
Excellent skills with the escalating irate callers. Many satisfied customers with my excellent customer service skills.
CSR
Telerx-Kings Mountain, NC
August 2013 to September 2014
Responsibilities
Answer inbound calls for magazine and/or online subscription. Also answered questions via email. Accomplishments
During my time with company I helped with training for new employees as well as assisted supervisor with daily tasks.
Skills Used
Customer service and people skills as well as time management. Customer Service Representative
APAC-Tucson, AZ
January 2013 to July 2013
Responsibilities
Inbound call center rep for Direct energy. I took calls from customers concerning electrical service. Accomplishments
I was able to help many people with their electrical service. Skills Used
Customer service skills as well as phone skills and computer navigational skills Cashier
Save a lot-Gastonia, NC
March 2012 to January 2013
Responsibilities
Rang up customers and cleaned and stocked store
Accomplishments
Helping people with speedy check out and friendly service Skills Used
Multi tasking and customer service
Driver
Complete rehab-Gastonia, NC
January 2010 to December 2012
Responsibilities
Drive home health care providers to client homes
Accomplishments
Helped in the care of sick people
Skills Used
Driving and navigation skills
Manager
Tom's Food Store-Gastonia, NC
September 1999 to July 2010
Responsibilities
Banking, ordering, vendors, balance store money, scheduling, managing employees Accomplishments
I was very good at what I did
Skills Used
Security, theft desaturated, customer service, multi tasking and fast thinking Education
High school or equivalent
Gaston College - Dallas, NC
Skills
• Store management
• Manufacturing
• Cash register
• Microsoft Word
• Store Management Experience
• Delivery driver experience
• Computer skills
• Customer service
• Phone etiquette
• Communication skills
• Commercial driving
• Payroll
• Accounting
• Driving
• Data entry
• Manufacturing
• English
• Time Management
• Microsoft Excel
• SAP S/4HANA
• Accounts receivable
• Machining
• Time management
• PeopleSoft
• Cash handling
• Customer service
Certifications and Licenses
Driver's License
Non-CDL Class C
October 2016 to October 2024
Over 25 years driving experience
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