Customer Service Manager

***********@*****.*** 347-***-**** Stockbridge, GA 30281

SUMMARY

Competent customer service leader who is friendly and has superior communication, interpersonal and problem-solving abilities. Detail oriented with an emphasis on adhering to policies and regulations. Strong desire to learn and continue to grow professionally.

EXPERIENCE

Assistant Customer Service Manager

Foundever

Stockbridge GA

Mar 2023 – Dec 2024

Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Engaged the team as well as customers to understand needs, resolve issues and answer product questions.

Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Took escalation calls to help my team improve.

Customer Care Representative

Williams-Sonoma

Stockbridge, GA

Feb 2022 – Feb 2023

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Kept customer and system account information accurate and current to support timely resolutions for concerns.

De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Customer Service Manager

Brandsmart USA

Stockbridge GA

June 2018 – Oct 2020

Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Evaluated employee job performance and motivated staff to improve productivity.

Branch Operations Manager

E*TRADE Financial

King of Prussia PA

Dec 2016 – Feb 2018

Provided supervisory oversight to ensure that the branch was operating within E*TRADE’s and all other financial services regulatory requirements.

Assisted internal compliance department in updating and improving company policies and procedures.

Acted as dedicated resource for branch manager and sales personnel with all oversight and operations support functions.

Conducted secondary review and approval for investment recommendations to ensure suitability.

Worked with Sr. Manager and internal partners to update and complete BCP for branches.

EDUCATION

Smith College, Northampton, MA B.A. - May 2012 Major: Economics

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