Technical Support Customer

Makayla Williams

*.***********@*****.*** 214-***-**** Balch Springs, TX

SUMMARY

Seasoned professional with 3 years of experience in customer support and technical assistance, currently seeking a Remote role. Excelled in multi-channel communication and resolution of complex issues at Continuum Global Solutions and Verizon. Proven track record in enhancing customer satisfaction and streamlining service strategies. WORK EXPERIENCE

Amazon Balch Springs

Packer Nov 2022 - Oct 2024

• Efficiently packed customer orders with attention to detail and accuracy, ensuring the safe and timely shipment of products while maintaining Amazon's high standards for quality and productivity. Verizon Dallas, Texas

Technical Support II Aug 2021 - Dec 2022

• Addressed customer technical support inquiries effectively via phone and email, ensuring resolution of issues and maintaining confidentiality of client information.

• Enhanced system performance by assessing program compatibility, recommending improvements, and conducting component tests to sustain functionality.

• Developed and updated technical documentation, which involved drafting operational instructions and publishing tech tips on the company website.

PFS WEB Dallas, Texas

Customer Service Agent Feb 2021 - Mar 2021

• Addressed customer inquiries and clarified details about products and services, ensuring client satisfaction and understanding.

• Processed orders and managed transactions accurately, while effectively resolving technical issues to maintain service continuity.

• Managed customer complaints with professionalism, and collected feedback for analysis to contribute to service improvements.

EDUCATION

West Mesquite High School

High School Diploma

Mesquite, Texas

May 2022

SKILLS

Training and Mentoring • Accuracy • Organization • Troubleshooting • Microsoft Office Suite (Word and Excel) • PeopleSoft • Kronos • Avaya • Effective Communication • Empathy • Multitasking

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