Winston Salem Executive Assistant

Melodie Rickard

*** ***** **** *****

Winston Salem, NC 27104

**************@*****.***

Objective:

To obtain a position where I may apply my expertise, knowledge and dedication to support an organization for a brighter future.

Experience:

08/21-02/24 ClaimsSpecialist, National General Insurance-Allstate, WS, NC

Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)

Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

Partners to determine subrogation or fraud potential and how to handle

Applies a basic understanding of systems and technology used within the company

Identifies customer needs and works to meet those needs using appropriate customer service skills

Begins recognizing and identifying body parts of a vehicle and other potential property damage

10/20-02/21 Real Estate Executive Assistant, Terri Bias & Associates, Clemmons

Review all documentation and confirm proper signatures/dates to complete home sales. Manage transaction contracts from both home buyers and sellers. Make sure buyer's offer and counteroffers get approved by seller. Input client information into database, track transactions activities and submit necessary documents to broker. Prepare listing paperwork for agents. Marketing/photography.

7/15-04/18 Sales/Project Coordinator, Dewey's Bakery - Winston Salem, NC

Ensured Sales Department to win new business

Liaise with clients to schedule projects and mange timelines

Serve as the primary customer contact during projects

Resolve specification issues, manage correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriate

Ensure on time, on budget, delivery of services that achieve results and client satisfaction

Manage the day-to-day activities and the overall workflow of the projects for principal investigator

Responsible for having a working knowledge and awareness of all project components and initiatives

All correspondence with Trade Shows and set up.

Melodie Rickard

116 Cedar Lake Trail

Winston Salem, NC 27104

**************@*****.***

5/09 – 3/13 Benefit Specialist, AON Hewitt – Winston Salem, NC

Handles escalated calls and cases from EBO participants, Reports trends to process Manager/Team Leader. Extensive phone-based service management skills; Inbound/Outbound calls, Strong Client discipline and technical expertise. Mentor and train Participant Advocacy through side by side monitoring of calls and cases, (QA). Client interfacing by attending Client meetings as needed. Provided performance information to Client with excellent oral and written communication skills; ability to adjust communication style to meet individual needs.

2/08 - 4/08 Flight Attendant, Skybus Airlines – Greensboro, NC

Ensure safety of passengers, Provide professionalism.

11/04 - 2/07 Tenant Services Coordinator – Receptionist, Highwoods Properties, Inc. Triad Division, Winston Salem, NC

Facilitate and coordinate property management services on behalf of Tenants, Vendors and the general. Answer multi-line Cisco system.

Responsibilities include:

Manage the successful resolution of Tenant service requests from service Vendor dispatch to service call completion.

Manage Vendors under the guidance of the Property Manager.

Maintain Tenant and Vendor database and e-mail address system.

Prepare Tenant invoices and maintain accurate, detailed and organized financial records.

Prepare monthly and weekly financial and service reports to Managers.

Assist with special projects and facilitate special events as needed.

3/03 – 11/04 Sales & Catering Assistant, Adams Mark Hotel – Winston Salem, NC

Provided administrative support to the Director of Catering.

Responsibilities included:

Designed and distributed daily activity bulletins

Produced purchase orders for catering

Coordinated purchase and selection of marketing items for programs

Assist in Banquet events

6/97 – 12/99 Property Manager, Meridian Realty, Winston Salem, NC

Manage approx 1 million square foot retail, office and industrial Real Estate

Responsibilities included:

Prepare annual budgets

Maintain professional relationships with Tenants/Vendors

Supervised maintenance crew and coordinated all Contracts with Vendors.

8/96 – 6/97 Loan Specialist, Wachovia Bank, Winston Salem, NC

Prepared commercial/construction loans for attorneys and personal bankers.

2/93 – 6/95 Flight Attendant, Delta Airlines, NYC

Provided safety and comfort for passengers both domestic and international. Maintained professionalism and excelled in Customer Service.

Melodie Rickard

116 Cedar Lake Trail

Winston Salem, NC 27104

**************@*****.***

Education:

1992 - BA, Virginia Commonwealth University, VA.

2014 - Phlebotomy Technician Certification, Mount Eagle College, NC

Computer Skills:

MS Word, Excel, PowerPoint, Publisher 2000, MS Outlook, Lotus and Explorer

Skills:

CPR Certified, Accomplished in Venipuncture (including ETS, Winged infusion and Syringe), Diagnostic Lab Techniques, Medical Terminology, Urine Collection, GTT, Blood Cultures, Capillary Punctures and Throat Swabs

References available upon request

Contact this candidate