Customer Service Representative
Resume:
Ahkeem Brown
*********@*****.***
Skills Certifications
● Troubleshooting
● De-escalation
● Customer Service
● Communication
● Tech-Savvy
Google CyberSecurity Professional Certificate
Coursera (Issued By Google)
Completed October 2024
Foundations Of Cybersecurity
Play It Safe: Manage Security Risks
In Progress: CompTIA A+
Work History
Alorica December 2023 - Current
IT Support (Help Desk) - Remote
● Helped Resolve tech problems like network issues, and hardware troubles, email, and remote desktop.
● Set up remote work tools like VPNs and make sure everyone can connect to what they need from home
● Answer tech questions and walk users through easy fixes for things like login issues or slow computers
CVS Health October 2022 - December 2023
Customer Service Representative - Remote
● Help Customers with questions about their prescriptions, insurance, and healthcare services.
● Assist customers over the phone, email, and chat with questions about prescriptions, medications, and health services.
● Help Customers Understand their insurance coverage and walk them through the prescription refill process.
● Solve problems and answer any concerns customers have, making sure they have smooth experience.
Teleperformance June 2019 - September 2022
Customer Service Representative - Remote
● Answered questions, resolved issues, and helped with troubleshooting products and services.
● Worked to fix customers complaints and make sure they were satisfied with the solution
● Managed time well, handling multiple tasks and meeting goals
● Worked well with the team to solve tougher issues and get things resolved quickly
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