Logistics Coordinator Customer Service
Resume:
Raphael Pierre
** ** *******, *****-******** QC J5A0E4
**********@*****.***
OBJECTIVE
Detail-oriented and organized Logistics Coordinator with three years of experience in intermodal shipping, dispatching, customer service, transportation coordination. Proven ability to streamline operations, reduce cost and enhance customer satisfaction. Seeking to leverage my skills and expertise to pursue a career in operations management.
EDUCATION
Brooklyn College Academy
Brooklyn, NY
2000 – 2004 H.S. Diploma
CDI College
Montreal, Canada
Logistics and Supply Chain Management
Currently enrolled Feb 2025
EXPERIENCE
Hanan Transport : May 1, 2021-Present
Logistics Coordinator and Dispatch Associated
Trained, supervised, evaluated and mentored staff
Provide track and trace updates to the system
Manage and respond to communication related to shipments with various internal and external parties
Collaborate with vendors and carriers to negotiate shipping rates and resolve shipment issues.
Verifying specific deadlines with various terminals to ensure containers are never delayed
Collaborating with various exporters to verify all documents are in order before container exportatio
Created detailed plans, outlining timelines, goals, budget and other requirements to fulfill projects.
Oversee customer booking data in order to provide accurate information to the drivers.
Coordinate and plan movements of all drivers and carriers to ensure compliance with schedules.
SKILLS
Strong organizational and planning skills
Excellent at problem solving and decision making
Responding emails in timely and efficient manner.
Excellent at receiving constructive criticism and processing information
Dispatching
Paying particular attention to the small details and taking pride in clear and effective communication
SOFTWARES
Microsoft Word, Excel, PowerPoint
Samsara application
UTX Freight application
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