Call Center Representative

Anthonette

Freeman

Bakersfield, CA ***** (1-661-***-**** *******************@*****.***

Objective

I am a dedicated and compassionate Call Center Representative with experience in customer service and technical support, seeking to leverage my skills in communication, problem-solving, and service coordination in a medical call center role. I am adept in managing high volumes of calls, addressing customer inquiries, and ensuring satisfaction while adhering to policies and procedures.

Professional Experience

Omni Family Health. April 2023-Jan 2025

Shafter, CA

Call Center Representative-

As a Call Center Representative I was responsible for answering inbound calls, providing information, scheduling appointments, and handling general inquiries from patients and healthcare providers. I used webX to facilitate difficult calls. This role required me to have excellent communication skills, with a compassionate demeanor, and have the ability to efficiently manage sensitive health-related information.

Aims Consulting. Dec 2021-Dec 2022

Bakersfield, CA

Behavioral Technician-

As a Behavioral Technician (BT), I worked under the supervision of a Board-Certified Behavior Analyst

(BCBA) or other licensed professionals to implement treatment plans for individuals with behavioral or developmental disorders, such as autism spectrum disorder (ASD). I provided direct support to my clients by working on behavior modification techniques, teaching new skills, and assisting in the development of individualized plans to promote positive behaviors and improve daily living skills. Skills-

• Customer Service

• Call Management

• Service Coordination

• Problem Solving & Troubleshooting

• Multitasking & Time Management

• Data Entry & Record Keeping

• Excellent Verbal Communication

• Conflict Resolution

• Attention to Detail

• Adaptability & Stress Management

• Applied Behavioral Analysis

• Crisis Intervention

• Behavioral Health

• Developmental Disabilities

• Special Education

Technical Skills-

Microsoft Office Suite (Word, Excel, Outlook)

Basic CRM Software

Call Center Software

Electronic Medical Records system (EMR)

Education- 2009-2012

Certificate: Diploma

WASCO UNION HIGH SCHOOL

Wasco, CA 93280

References-

Available upon request.

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