Customer Service Manager

Stephanie Stone

*** ****** ******* **, ***** Rosa, CA 95409 707-***-**** **************@*******.***

Objective

Experienced sales and customer service manager with strong communication and listening skills. Adept at building relationships with customers and colleagues to drive sales and improve business outcomes. Demonstrated success in maintaining a loyal client base, achieving a 60% rate of return customer upgrades, and ranking among the top 5 sales personnel in the region. Passionate about training and motivating teams to exceed performance goals.

Education

Hospitality Certificate

Santa Rosa Junior College —2006

Work Experience

Assistant Production Manager

RP Bag Co — 2020 - 2024

●Determine inventory requirements based on sales history and product demand.

●Assist in the assembly and production of products, ensuring quality standards are met.

●Maintain inventory of finished products, tracking quantities and ensuring timely replenishment.

●Collaborate with other departments to ensure smooth production and timely order fulfillment.

●Work closely with management to forecast demand and adjust production schedules accordingly.

Wholesale Manager

Champ Distribution — 2018 - 2020

●Managed the wholesale department, overseeing inventory and order fulfillment processes.

●Built and maintained a client base, fostering strong relationships with distributors and customers.

●Initiated and finalized sales, negotiating terms and pricing to ensure competitive offers.

●Managed incoming and outgoing inventory, ensuring accurate tracking and timely deliveries.

●Worked with distributors to ensure product availability and timely restocking.

Customer Service Representative / Admin Assistant

Spring Works — 2017 - 2018

●Worked directly with customers to schedule appointments and manage their needs.

●Performed inventory clerical duties, maintaining accurate records of products and supplies.

●Assisted in establishing a client base by managing customer relationships and providing support.

●Managed administrative tasks, ensuring smooth daily operations within the office.

Sales Associate / Customer Service Manager

GSM Wireless & AT&T Wireless — 2005-2010

●Ranked consistently among the top 5 sales personnel within the region.

●Increased store sales by driving customer engagement and offering tailored solutions, resulting in a 60% return rate of client upgrades.

●Led training sessions for new sales associates, boosting morale and increasing overall team performance.

●Developed a strong client base by utilizing communication skills and attention to detail, ensuring customer satisfaction and repeat business.

●Implemented customer retention strategies that improved long-term relationships and increased repeat customers.

Skills

●Sales & Negotiation: Expert in upselling, cross-selling, and closing sales.

●Customer Service: Strong ability to connect with and maintain customer relationships.

●Production Management: Skilled in inventory control, assembly processes, and scheduling.

●Wholesale Management: Experienced in building client bases, managing inventory, and negotiating with distributors.

●Administrative Support: Competent in clerical tasks, appointment scheduling, and managing office functions.

●Leadership: Experience training and motivating teams to achieve and exceed sales goals.

●Communication: Excellent verbal and written communication skills.

●Attention to Detail: Skilled in managing client information and maintaining strong customer follow-ups.

Certifications

Hospitality Certificate

Santa Rosa Junior College

Awards and Achievements

●Consistently ranked among the top 5 sales personnel regionally.

●Recognized for excellence in customer service and sales performance.

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