I T Support Engineer
Resume:
Résumé - Renier Venter
Ravenswood
Boksburg
Gauteng
1459
Rep. South Africa
+27 (0-73-778-**** (mobile)
*********@*****.***
SKILLS MATRIX
SHORT DESCRIPTION OF TASK
EXPERIENCE
LEVEL *
YEARS
FIELD SERVICE ENGINEER
DESKTOP SUPPORT (CENTRALISED AND FIELD SUPPORT) INCLUDING SPARE-HOLDING OF
oPCs
oLAPTOPS
oPERIPHERALS
oCONSUMABLES
3
14
SYSTEMS
oMICROSOFT WINDOWS 10
oOFFICE 365
oACTIVE DIRECTORY
oDIRECTLY ASSOCIATED APPLICATIONS AND ACCESSORIES
oSECURITY INCLUDING SYMANTEC / NORTON / MACAFEE etc
oITSM (Remedy) / HEAT
4
14
PARTICIPATION IN ROLL-OUT AND UPGRADE PROJECTS
3
14
AFTER HOURS STAND-BY SUPPORT
3
14
FIRST LEVEL MICROSOFT SERVER TROUBLESHOOTING / SUPPORT
1
1
BUSINESS SOFT SKILLS
CUSTOMER SATISFACTION
CUSTOMER RELATIONS
SMALL BUSINESS MANAGEMENT
3
5
SALES & MARKETING
MARKETING & SALES PLANNING – TARGETS, PRODUCTS, PRICING, MARKET INFORMATION, PROMOTION & BUDGETING
3
14
ESTABLISH PRODUCTS IN MARKET
3
5
* 1 - Team member / limited practical experience
2 - Active team contributor / understanding & practical experience
3 - Shared team leadership / thorough practical experience
4 - Full responsibility & authority / extensive experience
Assignments in which
I can function successfully:
Field Service Engineer
Roll-out and Upgrade Projects
Customer Relations
Direct Sales
Objective:
I am looking for a permanent position. I am excellent with communication skills and am a team or individual worker. I easily adapt to any situation and am a hard worker and go-getter. I see myself as friendly and loyal, yet professional and self-confident. I am a ICT Support Engineer. I am looking for a company in which I can grow and expand all my qualities.
Work experience:
RTT Logistics – Oct 2022 to Dec 2024
Hardware support and software to all user onsite and country wide – RTT branches
On-site maintenance of all desktops, notebooks, servers, printers,copiers and scanners
Managing incidents on a daily basis and closing them inside the SLA (time frame)
Active Directory management
Outsourcing certain peripherals for off-site repairs
Diagnose computer and peripheral problems fast & sufficiently
Patching and switching
Networking
Print server management
Mediro - ICT -April 2022 to Sept 2022
Hardware support and software to all user onsite and country wide – RTT branches
On-site maintenance of all desktops, notebooks, servers,printers,copiers and scanners
Managing incidents on a daily basis and closing them inside the SLA (time frame)
Active Directory management
Out sourcing certain peripherals for off-site repairs
Diagnose computer and peripheral problems fast & sufficiently
Patching and switching
Networking
Print server management
Sizwe Africa i.t Group– Field Service Engineer
August 2021 – March 2022
Hardware support and software to all S.A.P.S buildings on the east rand
On-site maintenance of all desktops, notebooks, servers,printers,fax machines,copiers and scanners
Managing incidents on a daily basis and closing them inside the SLA (time frame)
Managing of boot stock on a weekly basis
Out sourcing certain peripherals for off-site repairs
Diagnose computer and peripheral problems fast & sufficiently
Khauleza It Solutions – Field Service Engineer
November 2020 – September 2021
Hardware support and software to all S.A.P.S buildings on the east rand
On-site maintenance of all desktops, notebooks,servers,printers,fax machines,copiers and scanners
Managing incidents on a daily basis and closing them inside the SLA (time frame)
Managing of boot stock on a weekly basis
Out sourcing certain peripherals for off-site repairs
Diagnose computer and peripheral problems fast & sufficiently
Khauleza It Solutions – Field Service Engineer
October 2016 – November 2018
Hardware support and software to all S.A.P.S buildings on the east rand
On-site maintenance of all desktops,notebooks,servers,printers,fax machines,copiers and scanners
Managing incidents on a daily basis and closing them inside the SLA (time frame)
Managing of boot stock on a weekly basis
Out sourcing certain peripherals for off-site repairs
Diagnose computer and peripheral problems fast & sufficiently
Koba It Solutions Pty/Ltd – Field Service Engineer
March 2012 – September 2016
Hardware support and software to all S.A.P.S buildings on the east rand
On-site maintenance of all desktops,notebooks,servers,printers,fax machines and scanners
Managing incidents on a daily basis and closing them inside the SLA (time frame)
Managing of boot stock on a weekly basis
Out sourcing certain peripherals for off-site repairs
Diagnose computer and peripheral problems fast & sufficiently
Tirani Business Solutions Pty/Ltd –Field service Engineer
September 2008 – February 2012
Hardware support and software to all S.A.P.S buildings on the east rand
On-site maintenance of all desktops,notebooks,servers,printers,fax machines and scanners
Managing incidents on a daily basis and closing them inside the SLA (time frame)
Managing of boot stock on a weekly basis
Out sourcing certain peripherals for off-site repairs
Diagnose computer and peripheral problems fast & sufficiently
Hardware and software support to all S.A.R.S buildings in Gauteng(Alberton campus,Megawatt park,O.r tambo,New agents building,East rand branches)
Active directory calls done at S.A.R.S buildings
Installation projects done at S.A.R.S buildings and A.C.S.A
Tirani Business Solutions Pty/Ltd – Part time internship
January 2008 – October 2008
Lloyd Vent Marketing c.c – Own Business
December 1997 – December 2006
Manufacturing of dog shampoo
Marketing and distributing of products
Delivering products to all clients in Gauteng on a daily basis
Education:
Suid Natal High School – grade 12
Boston City Campus and Business College – A+ N+ (full time ’07)
Brand-Rex International Partner – Fiber Optic training
Hp,Lexmark and Brother Printers – in house training
Domain Networking – in house training
Refrences:
RTT Logistics Pty/Ltd – Raymond Grobler – 060-***-****
Tirani Business Solutions Pty/Ltd – Tertia Olivier – 082******* - ******.*******@**********.**.**
Koba It Solutions Pty/Ltd – Elia Mafa – 072******* - ****@*********.**.**
Koba It Solutions Pty/Ltd – Annelene Ackerman – 082-***-**** - ********.********@********.**.**
Khauleza It Solutions Pty/Ltd – Annelene Ackerman – 082-***-**** - ********.********@********.**.**
Khauleza It Solutions Pty/Ltd – Elia Mafa – 072******* - ****@*********.**.**
Interests:
Playing golf
Fishing
Contact this candidate