Program Coordinator Customer Service
Resume:
Mistyisha Williams
Program Coordinator
Columbus, OH 43227
****************@*****.***
• Program Coordinating youth ages 14-19 years old
• Teaching in a classroom setting
• Lesson Planning
• Ability to multi-task: type while listening, view multiple screens and systems, keep up to date with new procedures
• Ability to work in a fast-paced, heavy call volume environment
• Answering inquiries and providing information, and managing difficult situations with customers
• Typing, Computer Operations, Business Writing, Faxing, Filing, Xerox, switchboard
• Experienced in document creating, proofreading, and clerical duties
• Skilled in Microsoft Word, Excel and Outlook
Authorized to work in the US for any employer
Work Experience
Teacher Assistant
Groveport Madison School District-Groveport, OH
August 2024 to Present
• Assisted lead teacher in creating and implementing lesson plans for various subjects
• Provided one-on-one support to students with special needs, helping them achieve academic goals
• Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
• Collaborated with other teaching assistants to develop engaging educational activities and materials
• Assisted in the supervision of students during recess, lunchtime, and field trips
• Created a positive learning environment by fostering strong relationships with students based on trust and respect
• Utilized technology tools such as interactive whiteboards and educational software to enhance classroom instruction
• Facilitated small group discussions and activities to enhance student comprehension of lesson content Job Coach
Godman Guild Association-Columbus, OH
June 2024 to Present
Teaching Python pathway with 14/15 year old students, as well as work readiness training, resume building.
Program Coordinator
All THAT - Teens Hopeful About Tomorrow-Columbus, OH February 2024 to April 2024
Working with youth ages 13-18 years old. Culinary teacher. Parent Engagement Coordinator/Job Coach/Program Coordinator Columbus Urban League-Columbus, OH
June 2021 to December 2023
Helping youth with work readiness for the future, being professional in the work environment. Engaging with Families.
Teaching in a classroom setting ages 14-19 yrs old. Case notes.
College Tours.
Kuder
Excel
Medical Unit Clerk
Progressive Insurance Call Center-Columbus, OH
January 2022 to May 2022
Updating vehicle claims with hospitals and doctors offices. Outbound calling. Faxing/emailing. Microsoft excel in use daily. Dual monitors.
Customer Service Representative
ODJFS- Unemployment Office-Columbus, OH
October 2020 to January 2021
Inbound calls assisting PUA/Unemployment Benefits. Customer Service.
Collector I
Estate Information Services-Gahanna, OH
October 2018 to October 2019
Inbound/outbound calls on deceased accounts for American Express. Education
Bachelor of Business Administration
University of Phoenix-Online Campus - Phoenix, AZ
January 2013 to May 2017
High school or equivalent
South High School - Columbus, OH
2006
Skills
• Customer Service
• Proofreading
• Administrative Experience
• Writing Skills
• Dispatching
• Data collection
• Microsoft Access
• Microsoft Excel
• Data Entry
• Microsoft Word
• Microsoft Outlook
• Front Desk
• Typing
• Organizational Skills
• Clerical Experience
• Computer skills
• Data collection
• Classroom Experience
• Tutoring
• Presentation Skills
• Classroom experience
• Presentation skills
• Experience working with students
• Teaching
• Lesson planning
• Proofreading
• Typing
• Customer service
• Microsoft Access
• SharePoint
• Clerical experience
• Front desk
• Leadership
• Communication skills
• Child welfare
• Data collection
Certifications and Licenses
Driver's License
Additional Information
Internship at The National kidney foundation in NY,NY
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