Customer Service Assistant Manager
Resume:
MALAYNA COX
SUMMARY
Adept at leading teams and enhancing operational efficiency, I excelled as an Assistant Manager at SUBWAY® Restaurants, where I took on staff training and conflict resolution. My expertise in deep cleaning and customer service significantly improved store standards and customer satisfaction, showcasing my ability to blend hard and soft skills effectively.
EXPERIENCE
Housekeeper
Cuba Manor Cuba, Missouri May 2024 - Current
Maintained and organized cleaning supplies stock.
Maintained clean floors throughout the building by sweeping, scrubbing, and mopping
Communicated with residents about requests for additional supplies, or cleaning services.
Sanitized and cleaned sinks, mirrors, toilets, and showers.
Used cleaning chemicals following proper guidelines.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.
Assistant Manager
SUBWAY®Restaurants Cuba, Missouri March 2023 - May 2024
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
Reviewed completed work to verify consistency, quality, and conformance.
Recruited and trained new employees to meet job requirements.
Supervised daily operations, including scheduling shifts and assigning duties.
Maintained accurate records of sales transactions using point-of-sale systems.
Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Store Associate
Cuba Bakery & Deli Cuba, Missouri March 2022 - December 2022
Cleaned shelves, counters, and tables to maintain an organized store.
Resolved customer complaints promptly with professionalism and courtesy.
Maintained attractive merchandise displays to maximize purchases.
Prepared merchandise for purchase.
Professionally addressed customer complaints.
REFERENCES
References available upon request.
CONTACT
************@*****.***
Cuba, MO 65453
SKILLS
Deep cleaning
Teamwork
Cleaning and organizing
Staff training
Customer service
Conflict resolution
CPR
Front desk operations
Office administration
EDUCATION AND TRAINING
High School Diploma
Cuba High School, Cuba, MO
May 2022
CERTIFICATIONS
CPR certified
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