Customer Service Data Entry
Resume:
Gavin Washington
Glen Burnie, MD *****
***************@*****.***
Work Experience
Operations Specialist
Anne Arundel County Board of Elections-Glen Burnie, MD March 2024 to Present
Conduct logic and accuracy tests on voting devices used in polling places across the Anne Arundel County District. Lifting up to 100 lbs.
inventory and equipment quality control.
Counting ballots, verifying seal numbers and serial numbers on over 500 voting devices. Customer Service Representative
CVS Health-Remote
March 2023 to February 2024
· Answer telephone calls about member benefits, services and programs
· Perform data entry of member and provider information
· Provide excellent customer service to Medicaid members, doctors and other consumers
· Engage with customers via chat and email to provide support
· Process orders while complying with policies and procedures for customer identity protection Forklift Operator/Warehouse
Jarrett Industries-Owings Mills, MD
August 2022 to March 2023
· Operate machinery such as forklifts and pallet jack, unload/load trucks
· Performed daily inspections of equipment to ensure safety
· Assemble and package inventory into palleted orders
· Ensure paperwork matches pallet orders
Mail Handler Assistant
United States Postal Service-Linthicum, MD
October 2021 to January 2022
· Loaded and unloaded heavy mail to and from sorting machines and mail trucks
· Carried mail to different distributions areas
· Resealed all damaged packages
Representative
Hire Standard Staffing, American Income Life-Remote March 2020 to August 2021
· Provided excellent customer service by answering phone calls from new and existing customers
· Opened and enrolled customers in new accounts and programs
· Communicated benefit information with customers through phone calls, emails and Zoom virtual meetings
· Aligned and up-selled benefit renewals to reenrolling customers
· Helped customers with agreement and coverage questions PSE Mail Processing Clerk
United States Postal Service, Incoming Mail Facility-Linthicum, MD October 2019 to March 2020
· Operated electronic feeder machine including sweeping mail from electronic feeder to bins
· Rotated bins and troubleshooted mail machinery
· Provided customer service at front window as needed
· Sorted incoming and outgoing mail
Warehouse Operations Associate
Imperfect Produce-Severn, MD
November 2018 to April 2019
· Operated forklift and electric pallet jack
· Used DCX Software to verify and print labels for orders
· Processed paperwork for customer orders
· Conducted quality control of produce and crates/boxes
· Inventory counting and adjustments
General Laborer
PeopleReady-Laurel, MD
March 2018 to October 2018
· Assisted in construction projects
· Moved, loaded and unloaded materials
· Cleaned trash and debris from work site
· Used specialized equipment
Warehouse Associate
Seko Logistics-Elkridge, MD
March 2016 to February 2017
· Loaded and unloaded trucks
· Transported material throughout warehouse
· Picked and packed orders
Warehouse Associate
Clopay Distribution Company-Laurel, MD
June 2015 to January 2016
· Scan and pick orders.
· Load and unload trucks.
· Transport material throughout warehouse
Warehouse Associate
MatchMg Warehouse-Hanover, MD
August 2014 to May 2015
· Unload and load trucks using hand carts and pallet jacks.
· Hauled trash away and keep area clear of debris.
· Pick and pack orders.
Education
Associate degree in business management
Bethany College - Bethany, WV
June 2012 to May 2014
High School Diploma
New Town High School - Owings Mills, MD
August 2008 to May 2012
Skills
• Fair Housing regulations
• Microsoft Office Suite
• Cashiering
• Budgeting
• Field service
• Shipping & Receiving
• Construction
• Customer support
• Computer Networking
• Order Picking and Packing
• Software Troubleshooting and Technical Support
• Zoom
• Analysis skills
• Materials Handling
• Sales
• CSS
• RF Scanning
• Warehouse Distribution Experience
• Accounts receivable
• Warehouse Management
• Project management software
• Inventory Control
• Customer service
• Adobe Creative Cloud
• Data entry
• Computer skills
• Typing
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Office experience
• Communication skills
• Customer service
• Live chat
• Google Docs
• Sales
• Cash handling
• Account management
• Clerical experience
• Records management
• Bookkeeping
• HIPAA
• Data collection
• Order fulfillment
• Pet care
• Animal handling
• Animal care
• Telemarketing
• Lead generation
• English
• Slack
• Organizational skills
• Shipping & receiving
• Time management
• Research
• CRM software
• Microsoft Outlook
• Driving
• Contracts
• Adobe Acrobat
• Microsoft Powerpoint
• Computer literacy
• Conflict management
• Microsoft Access
• Presentation skills
• Project management
• Data analytics
• Accounting
• General ledger accounting
• Financial acumen
• Accounting software
• Microsoft Publisher
• Payroll
• QuickBooks
• Heavy lifting
• Forklift
• iOS
• Customer support
• Administrative experience
• Public accounting
• Training & development
• Patient monitoring
• Experience with children
• Patient observation
• HubSpot
• Phone etiquette
• Landscaping
• Hand tools
• Construction
• Leadership
• DocuSign
• Property management
• Analysis skills
• Inventory management
• Front desk
• Windows
• Spanish
• Office management
• Dental office experience
• Management
• Supervising experience
• Documentation review
• Mental health counseling
• Crisis management
• E-commerce
• Customer relationship management
• Software troubleshooting
• Call center
• Filing
• AI
• Medical terminology
• Patient service
• Patient care
• Insurance verification
• Medical billing
• Medical receptionist
• Accounting
• Microsoft Excel
• Microsoft Office
• Electrical experience
• Construction
• Power tools
Certifications and Licenses
Driver's License
February 2022 to April 2030
Forklift Certification
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