Scale Operator Solid Waste

Doug Liverance

*** ******** ***

Toronto, Ontario

M5A 4H8

416-***-**** (cell)

Email: **********@*****.***

Work Experience:

City of Toronto February 2023 to Present

Weigh Scale Operator Toronto, Ontario

Operates computerized weigh scales (with related equipment) to gather data, issue tickets, charge/collect fees to/from vehicles, delivering or transferring solid waste/recycling materials.

Ensures all vehicles comply with site regulations.

Ensures proper validation of loads through Radiation Detection equipment and reports incidents to site management.

Establishes identity of customer, gathers and enters information (i.e. material type, source/destination, gross/tare weights, payment type etc.), applicable to load.

Verifies receipt information, validates deposit amount, identifies and processes payment type, which may include processing of debit/credit card payments, reconciles point-of-sale terminals, generates daily scale reports, reconciles point-of sale batch reports and prepares bank deposit slips for pickup.

Responds to in-person and telephone enquiries, e.g. operating procedures, regulations, fees etc.

Obtains signatures on printed/manual receipts from drivers and/or cardholders and issues paperwork for border crossing.

Totals, balances and verifies cash/charge intake and total loads with computer data and completes daily activity reports and financial summary.

Validates the authenticity of letters of hospital waste, and clearly marks the Dump Authorization Ticket.

Opens and closes scale-house and sets alarms and cleans weighscale equipment as required.

Scotiabank October 2021 to February 2023

Global Systems Operator Scarborough, Ontario

Working on IBM mainframe and AS400 systems

Download and upload files between systems

Verify counts to ensure files transferred correctly with no errors

Verify jobs completed properly and on time

Notify support of any jobs that end abnormally

Manage virtual tape library, mounting tapes, filing tapes, pulling scratches, sending tapes offsite.

Resolve production problems or escalate to next level support.

Perform monthly mainframe shutdown and IPLs on various systems.

Rinx Rinks June 2019 to Present

Facility Maintenance/Ice Resurfacing Driver North York, Ontario

Multi 4-pad arena requiring time management for on time floods

Drive ice resurfacing equipment and operate other ice equipment such as edger

Maintain logs of ice resurfacing, ice maintenance, and ice plant

Keep facility clean and maintained while on shift

Duties include maintaining floors, change rooms, bathrooms, party rooms and garbage

Assist with minor repair work on ice maintenance equipment/building

Do required maintenance on ice resurfacer

Serco Canada (Ministry of Transportation) September 2021 to Present

Driver Examiner Burlington, Ontario

Evaluate the driving abilities of driver’s license light vehicle applicants at the C, F, G2, G, M2, and M level.

Conduct road tests for those requiring special needs or for those with disabilities.

Provide grade of road test, license information and resolve licensing issues.

Provide information and assistance related to Driver Examination services.

Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licenses.

Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.

Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

Review information and determine test requirements.

Ensure the fair and proper conduct of examinations.

Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s license applicants.

Provide examination results and complete evaluation forms for assessments.

Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.

Attends travel points to provide testing and licensing services, where applicable.

Region of Peel Public Health May 2021 to Present

Clinic Lead - Admin Team Mississauga, Ontario

Shift Lead for Administrative employees at mass vaccination clinic

Satisfy customer complaints

Schedule team member breaks and lunched

Ensure proper amounts of clinic employees on shift

Enter employee start and end times for payroll each shift

Region of Peel Public Health March 2021 to April 2021

Administrative Support: Initial Call-Out Team Mississauga, Ontario

Communicate by phone with COVID-19 positive persons following a script

Confirm each person’s identity before disclosing confidential information

Notify people of their positive COVID-19 test results

Inform next steps and a case manager (i.e. a nurse) will follow up with further instructions

Share approved information on self-isolation

Refer complex situations to supervisor

Record standard information in a provincial database

Emery Village Hockey Training Rinks February 2016 to February 2021

Zamboni Driver - Facility Operator North York, Ontario

Operate Zamboni resurfacing ice

Do edging & other ongoing ice maintenance

Do general building maintenance

Receive cash payments for ice rentals

Clean dressing rooms after use

Great Canadian Gaming Corporation October 2019 to July 2022

Surveillance Operator Pickering, Ontario

Category 2 Gaming Assistant license.

Certified dealer of casino games, including Black Jack, Poker, Baccarat, Roulette, Pai Gow, etc.

Responsible for protecting the assets of the corporation against theft, fraud and abuse, using surveillance techniques to monitor operations and gaming activities.

Establishing and contributing to a safe and welcoming work environment for all team members

Strong computer skills, knowledge of Microsoft office applications: Excel, Word, Outlook etc.

Open tickets for incidents and injuries that occur on site.

Knowledge of the AGCO Standards and the Gaming Control Act. In addition, knowledge of the Proceeds of Crime, Money Laundering and Terrorist Financing Act (PCMLTFA)

City of Mississauga October 2018 to Present

Sports Official Mississauga, Ontario

Officiate games for men’s and children’s sports leagues.

Ensure time management of games.

Ensure safety of players, officials and city personnel.

Open tickets on incidents and injuries that occur during games.

Maintain level 4 senior official certification.

Train new officials on rules and positioning during games.

Maintain standard and emergency first aid certification.

Maintain defibrillator training certification

Toronto Transit Commission April 2018 to November 2019

Sr. Computer Operator Toronto, Ontario

Monitors IBM z/VSE, VM/ESA Mainframe and Unix/Windows Servers

Ensure jobs star and complete successfully to maintain critical path for business start times.

Provides 1st line support including troubleshooting functions

Analyze, assign and resolve production and test platform problems using ServiceDesk.

Excellent communication and interpersonal skills.

Computer console monitoring of multiple monitors of IBM mainframe systems.

Monitor Windows and Linux servers

Manage and respond to system messages on MVS and UNIX systems.

Manage and respond to system messages by MVS and JES2 commands

Mainframe scheduler OPC, PCS and CMS.

Enterprise Manager for scheduling and monitoring jobs.

Netbackup for monitoring backup completion statuses.

Monitor servers using Tivoli and IP Monitor

Manage virtual tape library, mounting tapes, filing tapes, pulling scratches, sending tapes offsite.

Resolve production problems or escalate to next level support.

Perform monthly mainframe shutdown and IPL.

Provide Service/Help Desk support during off business hours.

Maintain security and monitoring of Computer Operations Center.

Worked various day and night shift including weekends.

Completed courses in Human Rights Code and Disability Accommodation.

Toyota Canada Ltd. July 2017 to March 2018

Sr. Computer Operator Toronto, Ontario

Monitors IBM Z/OS/390 Mainframe and Unix/Windows Servers

Provides 1st line support including troubleshooting functions

Analyze, assign and resolve production and test platform problems using Magic.

Support and operation of CA Unicenter and its components.

Provide daily status updates at department meetings of job abends

Excellent communication and interpersonal skills.

Computer console monitoring of Unix and IBM mainframe systems.

Manage and respond to system messages on MVS and UNIX systems.

Mainframe scheduler TWS (Tivoli Workload Scheduler)

UNIX schedulers CA7 & CONTROL-M.

Manage and respond to system messages by MVS and JES2 commands

Manage tape library, mounting tapes, filing tapes, pulling scratches, sending tapes offsite.

Resolve production problems or escalate to next level support.

Perform weekly mainframe shutdown and IPL.

Provide Help Desk support during off business hours.

Maintain security of Computer Operations Center.

SAP, COBOL, Assembler, CICS, VSAM, Oracle, DB2, ISPF, TSO, FileAid and JCL.

Liquor Control Board of Ontario January 1999 to November 2016

Sr. Computer Operator Toronto, Ontario

Analyze, assign and resolve production and test platform problems using Magic.

Supervisor role in the absent of Shift Lead.

Document procedures for Computer Center ‘Bible’ and user support documentation.

Support and operation of CA Unicenter and its components.

Support and operation of IBM mainframe and CA Unicenter systems.

Provide daily status updates at department meetings of job abends

Excellent communication and interpersonal skills.

Computer console monitoring of Unix and MVS mainframe systems.

Manage and respond to system messages on MVS and UNIX systems.

Mainframe scheduler JOBTRAC.

UNIX schedulers CA7 & CONTROL-M.

Manage and respond to system messages by MVS and JES2 commands

Manage tape library, mounting tapes, filing tapes, pulling scratches, sending tapes offsite.

Resolve minor problems or escalate to 2nd level support.

Perform weekly mainframe shutdown and IPL.

Provide Help Desk support during off business hours.

Maintain security of Computer Operations Center.

COBOL, Assembler, CICS, VSAM, Oracle, DB2, ISPF, TSO, FileAid and JCL.

First Union Bank: 1998 to 1999

Contract Programmer Analyst Charlotte, North Carolina

Contracted by bank to develop code to transfer banking information from bank to other various banks and companies.

COBOL, CICS, DB2 and SQL.

Seneca College of A.A.T.: 1997 to 1998

Contract Programmer Analyst Toronto, Ontario

Contracted by college to develop and maintain educational and administrative programs. Converting over 2,000 programs to DB2 databases.

COBOL2, CICS, DB/2, Oracle and SQL.

Fleet Bank/Wachovia Bank: 1996 to 1997

Contract Programmer Analyst Winston-Salem, North Carolina

Team member of Debit/Credit Group developing and maintaining on-line and batch investments of banks debit and credit card applications.

COBOL, Assembler, CICS, VSAM, DB2 and JCL.

Seneca College of A.A.T.: 1995 to 1996

Contract Programmer Analyst Toronto, Ontario

Contracted by college for major conversion project to upgrade to COBOL2.

COBOL, CICS, Oracle and SQL.

Canadian Imperial Bank of Commerce: 1989 to 1995

Programmer Analyst Toronto, Ontario

Team member of Investment Systems Group developing and maintaining on-line and batch investments (bonds, securities, investment certificates) of bank customers.

COBOL, Assembler, CICS, VSAM, DB2 and JCL.

Confederation Life Insurance Company: 1986 to 1989

Programmer Analyst Toronto, Ontario

Team member of Investment Systems Group developing and maintaining on-line and batch stocks and bonds investments of company.

COBOL, PL/1, CICS, VSAM, DB2 and JCL.

Education and Courses:

Diploma in Data Processing – Centennial College of A.A.T.

Associate Degree in Business Management – Northland’s University

Java Programming and Techniques – Seneca College of A.A.T.

Python Programming and Techniques - Seneca College of A.A.T.

Advanced Microsoft Office products courses.

Advanced C.I.C.s Programming and COBOL2 courses.

Java Programming

Advanced SQL and UNIX courses.

AS/400 Operator training.

IBM Mainframe hardware training and C.I.C.S Programming.

MVS/ESA Operator training & MVS JCL.

Work Skills:

Hands-on experience with Automated Batch processing and job scheduling systems.

Problem solving and resolution activities.

Excellent time management.

Vast technical and computer systems knowledge.

Available to work shift work and on-call hours.

Change management and meeting service level agreements.

Ability to co-ordinate system upgrades.

Excellent communication skills, both written and verbal.

Ability to determine scope and urgency. Meeting deadlines.

Reporting delays or performance situations using management software tools.

Follow corporate standards and procedures.

Achievements:

Create Incident tickets then assign and follow-up until resolution using Magic software tool.

Hands-on experience in UNIX and Windows server computing platforms.

Working knowledge of CA Unicenter TNG, and Systems Development Life Cycle.

Knowledge of Change Management Processes and integrated applications.

Comprehensive knowledge of Oracle, DB2 database architecture, SQL and Project Management.

Experience with Word, Excel, Outlook, PowerPoint and Explorer.

Understanding and daily use of Enterprise Computer Processing System.

Accomplishment letters for excellent work and slogan competition creativity.

Software:

Daily use of Microsoft Office products.

Daily use of CA Unicenter, Control-M, CA7, JOBTRAC

Hobbies:

Hockey and football (soccer) at the coaching and Executive levels.

Part Time Jobs:

Football pitch caretaker for one of Toronto’s largest football organization for 15 years.

Level 4 Hockey referee for G.T.H.L., N.Y.H.L., O.H.L., O.M.H.A. and M.H.L.

References:

To be provided on request.

Contact this candidate