Customer Service High School
Resume:
Karla Simms
Bloomington, IL 61704
*************@*****.***
In the variety of jobs, l have held; my employers were very satisfied with my work ethic. The items that I produced were of high
quality and my duties were performed with speed and accuracy. I have used my excellent problem- solving and communication skills,
to assist customers as well as co-workers. l have high energy and am enjoyable to work with. Every employer was impressed
with my loyalty and dedication to the company, customers, and the job. Authorized to work in the US for any employer
Work Experience
In Home Caregiver
I'm Self Employed-Bloomington, IL
August 2023 to March 2024
I TOOK TOTAL CARE (AT HOME) OF MY MOM UNTIL SHE PASSED AWAY MARCH 9, 2024 Server/Manager
Denny's Restaurant-Normal, IL
August 2022 to August 2023
I was responsible for greeting seating and running food orders to tables and guest cashing out, cast at the end of their visit re-organizing, prepping and managing three nights a week and serving two nights a week
Server
Denny's Restaurant-Bloomington, IL
March 2017 to July 2022
I go above and beyond every work shift to make sure guests are well taking care of and satisfied. I come in early and stay late if needed, in support of my coworkers. Server
Steak-n-Shake-Bloomington, IL
January 2007 to August 2019
Night Auditor/Receptionist
Country Inn & Suites-Bloomington, IL
October 2013 to June 2015
Receptionist
Adonia Community Services-Gary, IN
May 2000 to December 2007
Education
Certification
Tech Soft Services - Chicago, IL
High School Diploma
Hirsch High School - Chicago, IL
Skills
• Certified in Microsoft Office
• Customer service
• Serving Experience
• Restaurant Experience
• Organizational Skills
• Bartending
• Upselling
• Busser
• Sales
• Food Service
• Food Safety
• Host/Hostess
• Microsoft Word
• Typing
• POS
• Upselling
• POS
• Front desk
• Sales
• Typing
• Microsoft Office
• Microsoft Word
• Communication skills
• Microsoft Excel
• Organizational skills
Certifications and Licenses
Food Handler Certification
Assessments
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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