COLLEEN
W I T TMIER
***************@*****.***
Kirkland, WA 98034
EXPERIENCE
Sales Associate, Nordstrom, Jun 2024 - Current, Bellevue, Washington Supported marketing efforts by promoting upcoming events or seasonal promotions through social media channels.
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Conducted personalized consultations to help clients achieve desired results with product recommendations, application techniques, and color matching.
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• Kept client records, noting services provided, and individual preferences. Loan Partner, Preferred Rate Mortgage, Apr 2024 - Jun 2024, Mt. Juliet, TN Analyzed applicant information to determine whether creditworthiness for desired loan program.
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Obtained underwriting approval by following outlined recommendations and submitting appropriate packages.
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Maintained up-to-date knowledge of current lending guidelines, market trends, and interest rates.
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Business Manager, Nordstrom, Jun 2023 - Jan 2024, Nashville, TN
• Established performance metrics and monitored progress towards goals. Developed and implemented strategic plans to achieve business objectives.
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Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
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Remote Mortgage Underwriter II, Nationstar Mortgage LLC Mr. Cooper, Mar 2015 - Jun 2022, Santa Ana, California
Maintained knowledge of current industry trends and regulatory requirements affecting mortgage underwriting decisions.
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Ensured compliance with federal lending regulations, as well as internal company policies and procedures for risk mitigation.
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Reviewed appraisals, inspections and environmental reports for SFR, Multi-Units and Condominium properties.
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Underwrote Conventional loans by following Freddie Mac and Fannie Mae guidelines.
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Processed high volume of transactions with consistent accuracy and strong attention to critical details.
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Senior Mortgage Underwriter, Wells Fargo Home Mortgage, Jan 2009 - Oct 2013, Santa Ana, CA
Customized training solutions to meet diverse learning styles and preferences. Wrote a training manual for Harp Processing team.
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Performed multiple roles throughout my career with Wells Fargo such as Sr. Underwriter, Loan Processor, Trainer and SME (Subject Matter Expert).
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Analyzed applicants' financial documents, including bank statements, tax returns, and pay stubs.
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SKILLS
Residential mortgage lending
regulations
• • Mortgage facilitation
• Loan Processing • Compliance auditing
• Risk Assessment • Training Materials Development
• Regulatory disclosure preparation • Collateral valuation
• Underwriting guidelines
PROFESSIONAL SUMMARY
Dynamic and results-oriented professional with extensive experience in mortgage underwriting and compliance auditing, notably with Nationstar Mortgage LLC Mr. Cooper and Wells Fargo Home Mortgage. Expert in enhancing customer satisfaction and streamlining loan processes, demonstrated through adept risk assessment and training material development. Proven track record in improving operational efficiency and knowledge dissemination, leveraging both hard and soft skills to exceed employer expectations.
EDUCATION
Certification
Rancho Santiago College, Orange, CA
CERTIFICATION
Six Sigma Certification