Salesforce Administrator / Marketing Manager

Kojo Osei-Mensah

+233********* Accra Ghana, GA*** **************@*****.***

www.linkedin.com/in/kojooseimensah Portfolio https://bit.ly/Osei-MensahKojo Trailhead https://www.salesforce.com/trailblazer/kojooseimensah SALESFORCE ADMINISTRATOR

Salesforce Certified Administrator CIM.UK Certified Marketer Motion Designer Salesforce Administrator with 1 year of hands-on experience, honed through solving real-life scenario cases documented in my portfolio. Eager to apply practical insights and problem-solving skills to drive impactful solutions in real-world environments. PROFESSIONAL EXPERIENCE

ALX Africa - Accra, GH 05/2023 -04/2024

Salesforce Administrator

• Developed flows and validation rules to enhance user efficiency.

• Implemented automation for notifications, record creation, emails, and data integrity.

• Created a Portfolio website on the Experience Cloud.

• Introduced record types on objects for better organization.

• Utilized page layouts to secure record data and optimize workflow.

• Conducted data cleansing and generated reports and dashboards for actionable insights.

• Developed formulas and permission sets to streamline user access and improve security.

• Designed new paths for cases and opportunities, facilitating new sales reps' role adaptation. Omen’s Investment - Accra, GH 09/2018 - Present

Marketing Manager

● Developed and executed marketing strategies for a print production company specializing in government contracts.

● Achieved a notable 40% surge in government contract acquisitions and a 20% increase in overall revenue.

● Collaborated seamlessly with cross-functional teams, showcasing strong communication and problem-solving skills to navigate complex government regulations.

● Tailored precise campaigns that resonated with governmental entities, fostering enduring partnerships and driving substantial business growth. EDUCATION

University of Professional Studies - Accra, GH 04/2016 - 09/2019 Chartered Institution of Marketing (CIM UK).

Trailhead – Salesforce.com 05/2023 - Present

Salesforce Administrator Training

Kojo Osei-Mensah +233*********

PROFESSIONAL SKILLS

● Skilled in Salesforce platform functionalities including building flows, creating reports and dashboards, validation rules, and app development.

● Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

● Comfortable working in both Microsoft Windows 11 and Mac OS X.

● Excellent communication skills with a focus on team-building and customer relations.

● Outstanding organizational, multitasking, and problem-solving abilities.

● Mastery of Adobe Suite (Adobe Photoshop, Illustrator & After Effects). CERTIFICATIONS, AWARDS AND HONORS

Trailhead – Salesforce.com

Salesforce Certified Administrator (SCA). 03/2024

Salesforce Certified Associate. 10/2023

Chartered Institute of Marketing – CIM UK

Award In Customer Experience CIM 07/2022

Award In Mastering Metrics (HL) CIM 08/2017

Award In Marketing (HL) CIM 08/2017

Certificate In Professional Marketing (Customer Experience) (HL) CIM 09/2016 Award in Integrated Communications (HL) CIM 09/ 2016 PROFESSIONAL MEMBERSHIPS

● Trailhead by Salesforce 05/2023 – Present

● Chartered Institute of Marketing UK 03/2016 – Present LANGUAGE COMPETENCIES

● English: native language

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