Customer Service Representative

Ricardo Dos Santos

Brockton, Massachusetts 339-***-**** ****************@*****.***

Objective

Dedicated and approachable Pacific Islander with experience in customer service and volunteer work in social services. Seeking opportunities to contribute my skills in communication, problem-solving, and community engagement to a dynamic team.

Education

Associate Degree, Massasoit Community College

Brockton, Massachusetts Graduation Year: 2025

Associate of Arts

Professional Experience

Customer Service Representative

[Market Basket], [Brockton, Massachusetts] [6/11/2023]

Provided exceptional customer support by addressing inquiries, resolving issues, and ensuring satisfaction.

Managed high-pressure situations with patience and professionalism, contributing to a positive customer experience.

Collaborated with team members to meet sales goals and improve service delivery.

Volunteer Experience

Social Service Volunteer

YMCA, West Bridgewater, Massachusetts 3/5/2024

Assisted with organizing community events and outreach programs to support underserved populations.

Delivered resources, such as food and clothing, to individuals and families in need.

Fostered a welcoming and inclusive environment for all community members.

Skills

Strong interpersonal and communication abilities.

Skilled in problem-solving and conflict resolution.

Highly adaptable and capable of working in diverse environments.

Proficient in [ e.g., Microsoft Office Suite].

Additional Information

Pacific Islander heritage, bringing a unique perspective and cultural understanding.

Physically active and capable of performing tasks requiring strength and stamina (134 lbs., 6’3”).

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