Customer Service Team Member

Ashley Martinez

631-***-**** *************@*****.*** Wyandanch, NY 11798

SUMMARY

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server

loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling

simultaneous tasks to promote positive dining experiences.

SKILLS

« Team member support ¢ Item promotion

¢ Hostess support ¢ Guest engagement

¢ Food inspection ¢ Exceptional customer service

¢ Daily specials memorization ¢ Multitasking and organization

Sales expertise

EXPERIENCE

Server, Domenico's Pizza, August 2023-Current

Levittown, New York

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfac

Assisted in training new servers.

Prepared drinks according to standard recipes.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Checked food before serving it to customers.

Delivered food orders promptly and courteously.

Monitored dining room for cleanliness and proper set-up at all times.

Responded efficiently to guest inquiries and complaints in a professional manner.

Ensured that each guest was served courteously, quickly, and efficiently.

Performed opening and closing duties such as setting up the dining area, restocking supplies..

Collaborated with other restaurant staff members to ensure efficient operations within the

restaurant environment.

Handled money transactions accurately while following company procedures for handling cash

payments.

Cashier, Dairy Queen Grill & Chill, May 2021-Current

Massapequa, New York

Greeted customers and answered any questions they had about the store's products and

services.

Asked customers if anyone has any allergies

Stocked shelves with merchandise when needed.

Answered customer inquiries regarding store policies and procedures.

As

sted customers over the phone regarding store operations, product information and order

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