Security Officer Quality Assurance

KAYLA MORRIS

Washington, DC ***** 301-***-**** *****.*********@*****.***

Professional Summary:

Experienced customer service representative and security officer with a background in security services at Allied Universal and CES Security Company. Skilled in team-building, leadership, problem-solving, and customer relations. Proficient in regulatory compliance, crisis management, and quality assurance. Dedicated to enhancing employee engagement and performance through training and morale-building abilities.

Skills:

- Organizational Skills

- Research and Data Entry

- Communication and Presentation

- Problem Solving and Crisis Management

- Quality Assurance Protocols

- Regulatory and Safety Compliance

- Microsoft Office

- Cash Handling and POS Systems

- Office and Clerical Management

- Patience and Empathy

Work History:

Security Officer

Allied Universal, Washington, DC

03/2022 – 04/2023

- Monitored and patrolled premises to prevent and detect signs of intrusion or security threats

- Responded to alarms and investigated disturbances

- Enforced security policies and procedures to maintain a safe environment

- Conducted security checks and maintained detailed logs of activities

Security Officer

CES Security Company, Washington, DC

06/2021 - 02/2022

- Provided security services at various client sites, ensuring safety and security measures were upheld

- Conducted security patrols and responded to incidents as needed

- Collaborated with team members to maintain a secure environment

- Communicated effectively with clients and staff to address security concerns

Sales Associate

TJ Maxx Department Store, Washington, DC

01/2020 - 09/2021

- Organized store displays to enhance visual appeal and promote merchandise

- Efficiently handled cash transactions and maintained accuracy in financial exchanges

- Built customer relationships to encourage repeat business

- Assisted customers with product inquiries and locating merchandise

Education:

High School Diploma

Maya Angelou Public Charter School, Washington, DC

Certifications:

- Work Readiness Certificate, DC Department of Employment Services/ Division of State Initiatives - November 2020

- Digital Literacy, Department of Employment Services, Washington, DC 2024

- CPR/First Aid, Metropolitan CPR Training Academy, Washington, DC 2024

- OSHA 10, CIRTE, Washington, DC 2024

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