Network Engineer Administrator

VICKERS, RHOAN A *** School Drive, Baldwin NY ****0

********@*****.*** Cell: 516-***-****

Objective

Currently seeking the Voice/Network Administrator position with your company. This will allow me to apply and enhance my leadership skills as a Voice/Network Engineer and a team leader. I possess over 25 years of experience with various hardware and software systems and desire to gain as well as give quality experience that will allow me to take full advantage of my certifications and knowledge. I am excited an opportunity has manifested that will allow me to provide systems analysis and technical support towards the success of your company.

Top Security Clearance

Active Secret

Training/ Certification

CCNA

CCNP Collaboration

CCNP

Enterprise

CCNP

Security in Progress

VMware vSphere with Operations Management V7.0

Unix Shell Programming

Linux System Administrator

Cisco ASA and Firewall

ASIM CIDS security monitor system

Network Policy Server NPS (802.1X)

GM TACLEANS

ITSM Ticket Reporting System

MS Office 365

MS Exchange 2016

MS SQL 2016, MYSQL

Cisco WebEx

COI Bluecoat proxy

DHCP IP Addresses reservation, DNS – Assignment

BlackBerry Server Administrator

Cisco CUCM migration with AD LDAP

CompTIA

Security +, CASP

Work History

VoIP Engineer, Iron Bow Fort Wainwright, AK

2022 to Feb 2023

Receives technical and operational guidance from the Task Lead and executes project and task requirements accordingly with minimal to no supervision. Having strong experience in NIPRNET Voice setting up and deploying across the NIPR network systems working with the contractor installing the new voice network. Engineers and implements a non-secure voice/data systems/networks solutions IAW industry recognized standards and specifications that maximize the usage of commercial products IAW all DoD standards and regulations. Shall possess the ability to quickly identify, diagnose and provide solutions to complex problems, requirements, and integration of various technologies, which may require out of the box thinking and innovation. Responsible for the configuration, installation, upgrading, testing and troubleshooting Cisco Unified Communications products including: CUCM Version 12, CUCXN, CUCCX, CUPS, voice gateways (H323/MGCP/SIP).

Senior VoIP Engineer, By Light MacDill AFB, Tampa

2021 to Apr 2022

Receives technical and operational guidance from the Network Lead and task requirements accordingly with minimal to no supervision. With a have strong experience in NIPRNET, and SIPRNET IP Voice and familiarity with the Networks and Information Systems. Conducts Site Surveys (Section 3.5.1), analyzes the collected data, performs necessary calculations to make technical recommendations. Engineers and implements secure and non-secure voice/data systems/networks solutions IAW industry recognized standards and specifications that maximize the usage of commercial products IAW all DoD standards and regulations.

335th Senior VoIP Engineer, Mission 1st Camp ArifJan, Kuwait

2019 to Oct 2020

Receives technical and operational guidance from the Task Lead and executes project and task requirements accordingly with minimal to no supervision. Must have strong experience in CENTRIX, NIPRNET, and SIPRNET IP Voice and familiarity with the CJOA-A and CJOA-A Networks and Information Systems. Conducts Site Surveys (Section 3.5.1), analyzes the collected data, performs necessary calculations to make technical recommendations, then prepares or provides input for C4 EIPs (CDRL A005, A012).

Provides engineering expertise for the Customer at meetings as a technical expert on secure and non-secure voice and data systems. Design solutions that support and improve existing CJOA-A requirements to install, operate, maintain, and protect voice systems/networks including, but not limited to, VOIP, VOSIP, and POTS. Coordinates with stakeholders operating in the CJOA-A AOR on behalf of the Government to manage implementation processes as applicable to VOIP, VOSIP, and POTS. Documents and supports the engineering transition from traditional switches (POTS) to VOIP and VOSIP. Engineers and implements secure and non-secure voice/data systems/networks solutions IAW industry recognized standards and specifications that maximize the usage of commercial products IAW all DoD standards and regulations. Shall possess the ability to quickly identify, diagnose and provide solutions to complex problems, requirements, and integration of various technologies, which may require out of the box thinking and innovation.

SWACC VoIP Systems Engineer I Lead, ITT Vectrus Camp ArifJan, Kuwait

2015 to 2018

Leader of a select group of voice guys that oversees classified (SIPR), unclassified (NIPR) and Centrix for SWA theater Voice network administration & network management operations supporting local and RNOSC users for Camp ArifJan and Kuwait on a 24/7 schedule. Responsible for the configuration, installation, upgrading, testing and troubleshooting Cisco Unified Communications products including: CUCM (up to and including CUCM Version 10), CUCXN, CUCCX, CUPS, CER, JABBER, CUEAC, voice gateways (H323/MGCP/SIP)

Gained the skills needed to configure and maintain and organizes Cisco Voice Collaboration within USRCC-SWA:

Performs cluster wide upgrades and security patches

Has vast knowledge of SIP, MGCP, SCCP, and H.323 protocols

Has vast knowledge of CME, Gatekeeper, and CUBE Gateway function

Has experience with Cisco Unity, Presence, and LDAP synchronization

Performed numerous "Jump Upgrade" procedures for the upcoming CUCM 11.1 initiative. Physical to Virtual, Physical to Physical, Virtual to Virtual upgrades in VMware.

Deployed several multisite VoIP installations with centralized call processing using CUCM 7.x/8.x/9.x.

Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.

Troubleshoot call routing issues using debugs and traces to identify and correct issues.

Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCME and CUE distributed design.

Paging systems integration with CUCM, configuration and testing. (InformaCast/IPCelerate)

Develop and maintain support documentation including support guides, knowledge base articles, procedures, and online customer information.

Network Administrator Lead, 228th Sig Co Camp ArifJan, Kuwait

2006 to 2015

Member of a select team that oversees both classified & unclassified network administration & network management operations supporting 20,000+ LAN users for Camp Arifjan on a 24/7 schedule. Provide customers with firewall support, trouble shooting, opening or closing access control lists (ACLs) & filters on firewalls and routers. Gained the skills needed to configure and maintain crypto TACLEAN, Cisco Meeting place Server and Unity Server. Learned to use tools and utilities to ensure Voice, Video and Web Conference over IP network for Camp Arifjan and all remote sites in Kuwait providing Kuwait effective access controls.

NOSC Crew Commander GS-12, HQ AFRC NOSC,Robins AFB, GA

1992 to 2006

Sustained upper technical skills and supervisory as a Network Lead at Robins AFB/management positions in the Network Operations Security Center (NOSC) Crew Commander with the Air Force Reserve Command (AFRC) Robins AFB. Fully qualified NOSC Crew Commander that is well rounded and very skillful with designing, building, implementing, managing, troubleshooting, and configuring all aspects of secure internet protocol routed network (SIPR) and non-secure internet protocol routed network (NIPR)

Computer Specialist Administrator Sgt, US Air Force Maxwell AFB, AL

1985 to 1992

Monitored network performance characteristics, e.g., minimizing latency at network communications devices, data link errors, broken communications circuits, etc. On a daily basis, provides intrusion detection/prevention to ensure the secure operation of the network & to analyze for network intrusion trends and suspicious activity. These activities include detecting SYN (synchronization) & other Denial of Service attacks, IP spoofing, malicious logic.

Education

School. Auburn University Montgomery/Advanced Technology Group

Courses. Unix Shell programming

Unix System Administrator

Networking Principles

C ++ Programming

College. TROY STATE UNIVERSITY, MONTGOMERY, AL

Major. Computer Information Science

School. Graduate School USDA Gunter AFB

Courses. Management Function and Techniques

School. Kelly USA (AIA) AFB

Courses. Network Operations Security Center (NOSC) Tactician Development Course

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