Customer Service Representative
Resume:
KARLEY EDWARDS
***** ********** **. *********, ** 48066
******.*****@*****.***
I am a hard-working, professional individual with a variety of leadership skills. An organized and detail oriented professional employee. Projecting skills that would greatly contribute to any organization. Authorized to work in the US for any employer. WORK EXPERIENCE
Customer Service Representative
Morley Companies
Saginaw, MI (work for this company remotely)
September 2023 to current
• Answer phone calls from members and providers.
• Find the answers and solutions needed to give to members and providers.
• Manage dual screen monitors to use multiple systems at once.
• Provide cost share for members policies.
• Make payments for members.
• Document all calls.
Bartender
UNIVERSAL NONSTOP ENTERTAINMENT-
Warren, MI
October 2021 to May 2023
• Greet and accommodate each guest's needs and requests.
• Keep the bar stocked, clean and organized.
• Check on guests to ensure a positive experience for each guest.
• Create fun and tasty drink specials.
Server/Trainer/Supervisor
EMAGINE THEATER & STAR LANES –
Royal Oak, MI
April 2011 to July 2017
• Greet and accommodate guests.
• Maintain a smooth atmosphere for guests and coworkers.
• Keep my team motivated.
• Train all new servers on the expectations and duties of the restaurant. COMMUNITY CONTROL OFFICER
HOUSE ARREST SERVICES –
Eastpointe, MI
July 2014 to November 2016
• Monitor clienteles in call center setting and tracking devices worn by clients, all around the world.
• Communicate with court officers, judges and law officers.
• Notify of violations as well as testify in court on behalf of H.A.S. Inc.
• Type up professional reports for the courts on the defendants on the program. Chiropractic Assistant/Massage Therapist
STASIO CHIROPRACTIC CENTER–
Warren, MI
Dec. 2009 to Nov. 2013
• Assist clients to chiropractic chair, lay hot pads on their back and give a light massage to client upon the Dr.'s arrival to assist patient.
• X-rays when necessary for new patients and chart the new information in the file.
• Sanitize chairs after each use and clean up the office upon closing.
• I was trained to be a massage therapist shortly after and maintained a busy massage therapy schedule, seeing 6-8 clients a day.
• Understanding, patience and comfort to your clients/patients. Co-op job: Office Assistant
ST. JOHN HOME CARE AND HOSPICE
Clinton Twp., MI
Sept. 2004 – May 2005
• Assisted the manager in any faxes, copies or emails that needed to be completed.
• Secretarial duties
• Accompanied the RN to hospice visits at clients’ homes. UNIVERSAL CLASS ACCREDITED IACET PROVIDER – MEDICAL BILLING AND CODING Baltimore, MD 2023
Certificates of completion: July 10th, 2023
• Medicare Billing: 837P & Form CMS 1500, Combating Medicare Parts c & D Fraud, Waste & Abuse, World of Medicare, Medicare Fraud & Abuse: Prevent, Detect, Report & Introduction to Medical Billing THE GALLERY COLLEGE OF BEAUTY CLINTON TWP – ESTETHICIAN Charter Township of Clinton, MI 2012
MACOMB COMM COLLEGE WARREN – GENERAL STUDIES
Warren, MI 2007
BAKER COLLEGE- BUSINESS COMMUNICATIONS
Clinton Twp, MI 2005
WARREN WOODS TOWER HIGHSCHOOL- DIPLOMA
Warren, MI 2005
o Customer Service (15 years)
o Call Center Experience
o Multi-tasking
o Restaurant Experience
o Office Management
o Able to perform in fast and slow environments.
o Friendly and Loyal
o Microsoft Office Certified (20 years)
o Communication skills
o Team player
o Self-Motivation
o Prioritization/ Time Management
o Strong leadership attributes
ASSESSMENTS
Microsoft Excel: Intermediate Skills — Familiar
Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively writing and applying conditional formulas.
Basic Spreadsheets with Microsoft Excel — Highly Proficient Measures a candidate's knowledge of basic Microsoft Excel techniques including sorting, formatting, and filtering of columns or rows.
Sales Skills — Familiar
Influencing and negotiating with customers.
Customer Focus & Orientation — Highly Proficient
Responding to customer situations with sensitivity. REFERENCES
Lisa McCrystal - 586-***-****- Manager of mine from Emagine Theater Kim Allyn – ******@***********.*** - Manager from when I worked at H.A.S.
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