Operations Supervisor
Resume:
BEYALA PATRICK SERGE
PROFESSIONAL EXPERIENCE
Computer Network Technician 2010 - 2013
GLOBALTRANS SARL/ L.C.I Douala, CAMEROON
Analyzed customer issues and recommended solutions that enhanced customer satisfaction and retention
Material inventory management
Deployment of different solutions on-premise
Post-installation follow-up and maintenance
Maintain, troubleshoot, repair and administer local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
Installation of security systems and video surveillance
Evaluate and install computer hardware, networking software, operating system software and software applications
Operate master consoles to monitor the perfomance of computer systems and networks and to coordinate access and use of computer networks
Provide problem-solving services to network users
Perform routine network start up and close down and maintain control records
Conduct tests and perform security and quality controls
Pay attention to detail and check if every installation is up Technical Manager 2013 – 2015
ETS BABOUK Yaoundé, CAMEROON
Installation of satellite dishes for clients
Management of the online reception and assistance service (Helpdesk)
Maintenance and identification of customer problems
Organization of team visits to identify and identify problems on site (Site Survey)
Organization and management of the different intervention teams according to the levels of difficulty encountered
Supervisor Technical Department 2015 – 2023
GLOBALTRANS SARL/ BTA LTD Douala, CAMEROON
Supervise, coordinate and schedule activities of maintenance team, inspect products before use them
Establish method to meet work schedules and coordinate work activities with other departments
Resolve work problems and recommend measures to improve productivity and product quality
Requisition materials and supplies
Train workers in job duties, safety procedures and company policies
Recommend personnel action such as hiring and promotions
Prepare production and other reports
Set up machines and equipment
Place orders for in-store inventory
BEYALA PATRICK SERGE
Cameroon
***********@*****.***
PS
BEYALA PATRICK SERGE
Management of response teams
Supervisor Department IMPORT-EXPORT cut wood 2021 – 2023 GLOBALTRANS SARL/ BTA LTD Douala, CAMEROON
Promote sales to existing clients
Identify and solicit potential clients
Provide clients with presentations on the benefits and uses of goods
Estimate prices, credit or contract terms, warranties and delivery dates
Oversee preparation of sales and other contracts
Consult with clients after sale to resolve problems and provide ongoing support
Review and adapt to information regarding product innovations, competitors and market conditions
Represent company that export and import products or services to and from foreign countries
Conduct sales transactions
Trading and invoicing of prices according to wood species
Management of parcel stocks debiting wood according to volumes
Transit and logistics of parcels until shipment
Internships
2008 L.C.I Douala, CAMEROON
- Maintenance and deployment of computer and electrical networks
- Installation of security systems and video surveillance
- Installation of VSAT
2010 GLOBALTRANS Douala, CAMEROON
- Maintenance and deployment of computer networks
- Installation of tracking and GPS systems
EDUCATION & TRAININGS
Cisco Networking Academy 2008
Institute SIANTOU
VOCATIONAL TRAINING
2009 CCENT (CISCO CERTIFIED ENTRANCE TECHNICIAN)
2010 CCNA (CISCO CERTIFIED NETWORK ASSOCIATE)
2012 CCNP ROUTING (CISCO CERTIFIED NETWORK PROFESSIONAL) AREAS OF EXPERTISE
Computer maintenance
Design, deployment and maintenance of computer networks
Configuration and maintenance of CISCO brand network equipment
Installation of VSAT and utilities for internet and GSM network coverage
Installation of security systems and video surveillance
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