Customer Service
Resume:
Hello
I’m Alyssa San Martin
Miami FL, 33173
**********************@*****.***
Skills
● Problem solving
● Communication
● Computer proficiency
● Retail Sales
● Facial Treatments
Experience
UFC, Largo, FL - Senior Sales Representative / Assistant Operations Manager March 2024 – Present
● Drive membership sales and enrollment through effective communication and client engagement.
● Provide excellent customer service and maintain comprehensive product knowledge.
● Develop and implement marketing strategies and promotions to boost membership.
● Handle administrative tasks including record keeping and scheduling.
● Collaborate with team members to ensure alignment with organizational goals.
● Handle Customer complaints.
Lash Couture, Eastvale, CA - Front desk receptionist October 2020 – February 2023
● Delivered exceptional customer service and handled appointment scheduling.
● Engaged in sales and upselling of services and products, including conflict resolution.
● Provided client consultations and administrative support.
● Managed inventory and maintained a well-organized front desk area. Kaitlyn Clothing, Brea, CA - Sales Associate
June 2022 – October 2022
● Engaged customers through personalized service and sales techniques.
● Demonstrated product knowledge and managed visual merchandising.
● Handled transactions, inventory management, and built strong customer relationships. Education
August 2017 - june 2021
Pacific Coast High School, Tustin CA, High School Diploma 2
February 2023 - July 2021
Salon Success Academy, Corona CA, Certificate in Esthetics Achievements
● Attendance award
● Professional Honors Degree
● Ambassador at Salon Success Academy
● Achieved specific sales target, surpassing monthly goals
● Played role in successful promotional events, resulting in an increase in sales
● Played a key role in increasing client retention rates through effective follow-up and personalized services
Certifications
● Licensed Esthetician
● Dermalogica Certified
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